We are excited to announce to all our dealers that we are updating the dealer dashboard on our website not only to comply with current internet security standards but to give you the ability to personalize it for you.
Each of our dealers now has the capability of customizing the content on “My Dashboard” to your own preferences, with what helps you the most or what you access the most often. We will be deploying this change on Wednesday evening, January 20, 2021, so if you are attempting to access the dashboard during that time you may have some difficulties.
To prepare you for this change and to provide you with a handy reference tool for future use, we have built a webpage with instructions for how to navigate and manage the new dashboard as well as screenshots giving you examples of what it will look like.
You can access the webpage by clicking on this link:
We hope you enjoy the improvements and find the new dashboard beneficial to you and your business. Look forward to more improvements and additions coming in the future. As always we welcome feedback and suggestions as to how we can make the site the most beneficial for the majority of the dealers.
Hale Pet Door is pleased to announce that we have added a new feature to our website that we hope will help both our customers and our dealers. We have added a ZIP code search functionality which will enable customers to better find the dealers who are closest to their area and provide the services they are looking for.
There is nothing more frustrating as a customer than calling around to different dealers only to find they don’t come to your area or they don’t offer the type of services you need. There is nothing more frustrating to a dealer than spending time answering phone calls and questions from potential customers who are outside of your service area or who need a type of installation that you don’t provide. With this new feature we hope to alleviate those problems as much as possible and save everyone time and frustration.
To make this feature work as well as possible for everyone we are asking for a little help from our dealers. We have all the dealers currently set to a default service area with a radius of 50 miles. However, some dealers service more, some less. And some dealers cover entire states or regions. We also have dealers who do all types of installations but some who only do in glass or only do screens or only install if you purchase a people door from them as well, etc. All these things can be quickly communicated to potential customers upfront now to give our dealers better-qualified leads.
To assist us in making your listing on our website as accurate as possible, we have created a form that you can quickly fill out online and automatically submit to us. Then we will take that information and update your listing on our website.
Please visit the online form and answer the 11 short questions regarding your company and your service area and installation types. Once you hit submit it will automatically send it to us and we will update your listing on our website.
Below you can see examples of how dealer results look with and without this extra information.
We hope you see even better results with this new feature and we always appreciate feedback or suggestions from our dealers.
We are very excited to notify you that we have launched a new website. The URL is the same (halepetdoor.com), but the look is totally new.
We’ve tried to make the website more mobile-friendly and responsive for use with mobile devices such as smartphones and tablets as many of you have told us that you place orders while between jobs. The site does look different depending on whether you are on desktop or mobile but should hopefully be easy for you to navigate and find what you are looking for. The information is still there it’s just in a different place.
As you peruse the website there are some pages that have not been updated yet (including the dealer dashboard), so they have the old website look. We are continuing to roll out changes over the next few weeks so those should be switching over soon.
If you find an issue on the new website, please email email@example.com and we will have IT check into it.
We hope you enjoy our new website and quickly learn the new flow of it.
We also want to let you know that we are updating the information on the site itself so if you could take a look at your dealer listing and let us know if the information is correct or if you would like updates we would appreciate it. And finally if you are scheduled to attend any tradeshows, home shows, or pet shows this fall or winter or in 2020, please let us know the details and we would love to list it on our website as well.
Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.
This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.
While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.
They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.
All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?
All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.
Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.
By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.
So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)
At Hale Pet Door, we greatly appreciate our dealers and realize all you do to help make our business a success. We couldn’t do it without you.
Therefore, as a token of our gratitude, we are offering FREE SHIPPING to our dealers this December. Normally our discounts cannot be combined but this discount will be in addition to your regular dealer discount.
This offer only applies to GROUND shipping and is only valid in the 48 contiguous states. And unfortunately, due to the size and variety of packages, we are not able to include ramps or security barriers in this offer. However, panels and window models are included which is an incredible value, especially on our oversize models. So if you have a customer who has been trying to decide whether or not to purchase, this may be the added incentive they need.
Again, we thank you for all you do and are looking forward to working with you for many more years.
Hale Pet Door is proud to partner with many dealers across the country to provide quality, professional installation of our pet doors for our customers. One of these dealers is The Glass Guru of Colorado Springs. This morning we were honored to host the owners Eric and Sarah Helus and their office staff and installation crew on a tour of our factory, offices, and showroom in Canon City, Colorado.
During their visit they learned about how we manufacture the pet doors as well as learning about home shows, installations, customer service, and other aspects of the pet door business.
We were pleasantly surprised after the tour was over to learn that we had been chosen as their 2017 Vendor of Year. Eric presented Bill Hale with a beautiful award to commemorate the occasion.
Thank you Eric and Sarah and all your staff for a wonderful morning and such a fine honor.
The Dealer Dashboard is up and running at HalePetDoor.com. Besides your order history, you can find all kinds of useful information for ordering and installing Hale Pet Doors.
Below the Order History tab is the Manuals tab. These documents contain product information and installation instructions for all of our pet door models.
To the right of the Manuals is the Test tab. If you want to test your knowledge of Hale Pet Door products and installations, click here.
The Videos tab contains short videos on:
How to overcome customer objections to a pet door
Customer interactions from greeting to finishing the job
Installing a wall pet door
Home Show Tips
The Photos tab has pictures that you can use in your advertising.
The Dealer Info tab has the documents that you received in your Dealer Information Packet when you first became a dealer. If you have a Custom Order, the Custom Order Pricing document is there, so you can calculate the cost for your customer any day of the week or time of day .
Here you can also access the In Glass Information Packet, Installation Tips and Tricks, Measurement and Order Forms for Ramps, Barriers, Panels and Window models.
To access your Hale Pet Door Dealer Dashboard, just log-in with your email address and password. If you’re having any trouble logging-in please feel free to call us Monday through Friday 7 am to 4 pm Mountain Time at 800-646-4773.
Valley of the Sun Pet Doors is the newest pet door installation company to become an authorized Hale Pet Door installer. Jose Garcia was an employee of Hale Pet Door for many years and recently decided to rejoin the family by opening his own pet door installation business specializing in Hale Pet Door brand dog doors including dog door installation.
Besides having many years of experience with installing pet doors, Jose has also been involved in most phases of the construction industry since the mid 1990s so he can also assist with other items related to pet door installation including moving electrical or bug lines and building ramps or stairs.
When you have your Hale Pet Door professionally installed by Jose and Valley of the Sun Pet Doors, you can be sure that Hale with its almost 30 years of experience and excellent customer service stands behind both the doggie door itself as well as the installation.
Valley of the Sun Pet Doors serves the northeast metro Phoenix area including Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree. He can serve other areas as well if needed.
Eddie Coykendall, owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada is celebrating 10 years in business starting in March 2012. And his customers are getting the presents.
To celebrate Eddie is offering 10, 10, 10. 10 years, 10% discount for 10 weeks. Any customer who calls and mentions this deal will receive 10% off the pet door and the installation labor for jobs scheduled from March 4 to May 12.
To learn more about Eddie, Purrfect Pet Doors, Hale Pet Door, dog and cat door installation, to answer any questions or to schedule an appointment, please give Eddie a call at 702-379-0609 or vist his website at www.purrfectpetdoors.com.
John Davison, former manager of the Hale Pet Door Denver franchise, has taken over as the new owner of Rocky Mountain Pet Doors. When the former owner moved to Florida, John jumped at the opportunity to own his own business while continuing to work in a field he loves.
He enjoys helping people and their pets have a better quality of life with more freedom and flexibility. He loves interacting with all the pets he meets. John has been tested and certified by Hale Pet Door as a “Certified” Hale Pet Door installer/dealer.
John has been in the construction industry for over 15 years and seen almost any situation that could arise during dog door installation or removal. He can provide installation services for pet doors as well as other related services including building stairs or decks and rewiring security systems.
John’s territory includes the Colorado Front Range from Fort Collins to Pueblo including the Denver metro area, Castle Rock, Colorado Springs, and more. If you are interested in having a pet door installed or if you just want to learn more call John at 720-470-4417 or visit his website at http://www.rockymountainpetdoors.com