ALERT – In the interest of public health and pursuant to the Executive Order #D2020017 by the Governor of Colorado for a statewide Stay At Home Order, Hale Pet Door’s manufacturing plant is closed until April 27, 2020.
Our customer service staff is working from home and answering emails as quickly as possible. We do have some limited ability to answer phone calls but if you cannot get through right away, please be patient. For the best way to contact us, please email email@example.com and we will respond to you as promptly as possible
If you are placing an order, the office will process it promptly and fulfill them in the order we received them when the factory returns to work.
As was previously announced through our dealer mailings, due to continually increasing prices for shipping, tariffs, materials, and labor, we are finally having to increase some of our product prices after 4 years. We have kept as many of our products as possible at the 2016 prices but others have increased between 7-10%.
To make this transition as easy as possible for our dealers we have provided five new price lists on our website on the dealer dashboard. The price lists are available as downloadable pdfs for your use. The five lists are as follows:
Retail Door Pricing – the content of this list has also been streamlined and new categories added
Retail Replacement Parts Pricing – again more categories have been added to this list to make it easier to find what you are looking for
Retail Ramp Pricing
Retail Kennel Door Pricing
Custom Door Size Pricing
Please visit the info section of the dealer dashboard to read or download these files. Remember you have to be logged in with your dealer account to see the dashboard link.
Additionally, we are pleased to announce that due to numerous requests from our customers and our dealers, starting on January 1, 2020, we will be offering a new option when ordering replacement flaps.
When replacing flaps on a pet door, we recommend replacing all the weather stripping and magnets as well to maintain the high quality of the Hale Pet Door. However, at times customers do not want the weather stripping or magnets replaced for various reasons. Hence, many of our dealers have ended up with a small stockpile of magnets and weather stripping and do not need them sent with each order.
Therefore, beginning in 2020, we will offer two options for replacement flaps: Replacement Flap Kits and Replacement Flaps Only. The Flap Kits will continue to be sent out with all the weather stripping and magnets they have always contained while the Flaps Only option will not have the extra parts included.
The kits will be available through the quick order process on the home page and through their own product page on the website. The flaps only option will be available through the Replacement Parts section of the website. The flaps only option is also being offered at a reduced cost to our dealers and customers when compared to the complete flap kit.
We hope these two options will help you better assist your customers going forward and we wish you continued success in all your endeavors as we start a new year together.
At Hale Pet Door, we greatly appreciate our dealers and realize all you do to help make our business a success. We couldn’t do it without you.
Therefore, as a token of our gratitude, we are offering FREE SHIPPING to our dealers this December. Normally our discounts cannot be combined but this discount will be in addition to your regular dealer discount.
This offer only applies to GROUND shipping and is only valid in the 48 contiguous states. And unfortunately, due to the size and variety of packages, we are not able to include ramps or security barriers in this offer. However, panels and window models are included which is an incredible value, especially on our oversize models. So if you have a customer who has been trying to decide whether or not to purchase, this may be the added incentive they need.
Again, we thank you for all you do and are looking forward to working with you for many more years.
Giving Tuesday was started in 2012 and is a global day of giving. Celebrated the Tuesday after Thanksgiving, it kicks off the holiday season by giving back – to your community, to charities – by volunteering, gifting or donating money. Created to combat commercialism and powered by social media and your collaboration.
Hale Pet Door takes our charity work seriously and makes donations every week to pet rescues around the country. We have also participated in Giving Tuesday in the past and are happy to do so again this year. With so many natural disasters around the country and around the world, we decided to focus our donations this year on helping those affected.
Therefore, this coming Giving Tuesday, November 27, 2018, Hale Pet Door will be donating 10% of our net sales to the Humane Society of Ventura County and the North Valley Animal Disaster Group to assist them as they help those affected by the horrible wildfires burning in California right now.
You can help by making any purchase on our website that day knowing that 10% of your purchase is going to those in need. This is in addition to any discount you are already entitled to. So if you have been waiting to place a stock order or know that you have some customers coming up who are thinking about a new pet door, place your order on Tuesday, November 27, to help add to the total donation we make. Together we can make a difference. #givingTuesday #HaleGives #HalePetDoorGives #GivingTuesday2018
Eddie Coykendall, owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada is celebrating 10 years in business starting in March 2012. And his customers are getting the presents.
To celebrate Eddie is offering 10, 10, 10. 10 years, 10% discount for 10 weeks. Any customer who calls and mentions this deal will receive 10% off the pet door and the installation labor for jobs scheduled from March 4 to May 12.
To learn more about Eddie, Purrfect Pet Doors, Hale Pet Door, dog and cat door installation, to answer any questions or to schedule an appointment, please give Eddie a call at 702-379-0609 or vist his website at www.purrfectpetdoors.com.