Just a quick update about the drill bits in our packets for our pet door installations. We have learned that most of our dealers and many of our customers were not using the drill bits and were throwing them away. Most of the dealers have their own tools they like to use and the customers who were doing their own dog door installations also had their own tools including drill bits sets. Therefore, to conserve resources and prevent unnecessary waste, we have decided to discontinue including drill bits in our installation packets. You may still see installation instructions that say it is included until we use up our supply of installation booklets but we will be updating our instructions soon. If you would like some drill bits to have on hand, please send us an email at firstname.lastname@example.org or give us a call at 719-269-7400 and we will be happy to send you a supply to have on hand for your customers or installers.
Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.
This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.
While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.
They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.
All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?
All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.
Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.
By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.
So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)
Valley of the Sun Pet Doors is the newest pet door installation company to become an authorized Hale Pet Door installer. Jose Garcia was an employee of Hale Pet Door for many years and recently decided to rejoin the family by opening his own pet door installation business specializing in Hale Pet Door brand dog doors including dog door installation.
Besides having many years of experience with installing pet doors, Jose has also been involved in most phases of the construction industry since the mid 1990s so he can also assist with other items related to pet door installation including moving electrical or bug lines and building ramps or stairs.
When you have your Hale Pet Door professionally installed by Jose and Valley of the Sun Pet Doors, you can be sure that Hale with its almost 30 years of experience and excellent customer service stands behind both the doggie door itself as well as the installation.
Valley of the Sun Pet Doors serves the northeast metro Phoenix area including Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree. He can serve other areas as well if needed.
Call Jose at 602-492-6123 or visit ValleyOfTheSunPetDoors.com today.
Best Product for Installing Carpet in Pet Door Wall Tunnels
Over the years, I’ve discovered that different installers like various products to adhere the carpet to the metal tunnels for wall model pet doors. And unlike most situations, in this case the best solution is the cheapest.
Because the Hale Pet Door flaps close so securely, it’s important to use a mastic that doesn’t outgas and potentially harm the pet that uses the pet door. Silicone is a great sealant, but unfortunately, creates toxic gases as it cures.
The best product that I’ve found is the most inexpensive latex caulk that you can buy. It dries quickly and completely, so you know that your installation is finished before you leave the job. It’s non-toxic as it cures and when it’s dry, so there’s no danger of pet inhalation.
So leave the expensive caulk for sealing the outside frame at the top and sides to the exterior house wall, and your customers’ pets and your bottom line will thank you.
For detailed installation instructions for the wall model pet door including pictures and diagrams, visit the halepetdoor.com website installation page. Specific instructions for attaching the carpet are included in step 21.