ALERT – In the interest of public health and pursuant to the Executive Order #D2020017 by the Governor of Colorado for a statewide Stay At Home Order, Hale Pet Door’s manufacturing plant is closed until April 27, 2020.
Our customer service staff is working from home and answering emails as quickly as possible. We do have some limited ability to answer phone calls but if you cannot get through right away, please be patient. For the best way to contact us, please email email@example.com and we will respond to you as promptly as possible
If you are placing an order, the office will process it promptly and fulfill them in the order we received them when the factory returns to work.
As was previously announced through our dealer mailings, due to continually increasing prices for shipping, tariffs, materials, and labor, we are finally having to increase some of our product prices after 4 years. We have kept as many of our products as possible at the 2016 prices but others have increased between 7-10%.
To make this transition as easy as possible for our dealers we have provided five new price lists on our website on the dealer dashboard. The price lists are available as downloadable pdfs for your use. The five lists are as follows:
Retail Door Pricing – the content of this list has also been streamlined and new categories added
Retail Replacement Parts Pricing – again more categories have been added to this list to make it easier to find what you are looking for
Retail Ramp Pricing
Retail Kennel Door Pricing
Custom Door Size Pricing
Please visit the info section of the dealer dashboard to read or download these files. Remember you have to be logged in with your dealer account to see the dashboard link.
Additionally, we are pleased to announce that due to numerous requests from our customers and our dealers, starting on January 1, 2020, we will be offering a new option when ordering replacement flaps.
When replacing flaps on a pet door, we recommend replacing all the weather stripping and magnets as well to maintain the high quality of the Hale Pet Door. However, at times customers do not want the weather stripping or magnets replaced for various reasons. Hence, many of our dealers have ended up with a small stockpile of magnets and weather stripping and do not need them sent with each order.
Therefore, beginning in 2020, we will offer two options for replacement flaps: Replacement Flap Kits and Replacement Flaps Only. The Flap Kits will continue to be sent out with all the weather stripping and magnets they have always contained while the Flaps Only option will not have the extra parts included.
The kits will be available through the quick order process on the home page and through their own product page on the website. The flaps only option will be available through the Replacement Parts section of the website. The flaps only option is also being offered at a reduced cost to our dealers and customers when compared to the complete flap kit.
We hope these two options will help you better assist your customers going forward and we wish you continued success in all your endeavors as we start a new year together.
We are very excited to notify you that we have launched a new website. The URL is the same (halepetdoor.com), but the look is totally new.
We’ve tried to make the website more mobile-friendly and responsive for use with mobile devices such as smartphones and tablets as many of you have told us that you place orders while between jobs. The site does look different depending on whether you are on desktop or mobile but should hopefully be easy for you to navigate and find what you are looking for. The information is still there it’s just in a different place.
As you peruse the website there are some pages that have not been updated yet (including the dealer dashboard), so they have the old website look. We are continuing to roll out changes over the next few weeks so those should be switching over soon.
If you find an issue on the new website, please email firstname.lastname@example.org and we will have IT check into it.
We hope you enjoy our new website and quickly learn the new flow of it.
We also want to let you know that we are updating the information on the site itself so if you could take a look at your dealer listing and let us know if the information is correct or if you would like updates we would appreciate it. And finally if you are scheduled to attend any tradeshows, home shows, or pet shows this fall or winter or in 2020, please let us know the details and we would love to list it on our website as well.
We have some exciting product announcements for our dealers today.
Over the years we have seen the home improvement and pet door industry landscape change greatly. For example, sliding doors used to be mostly made of wood or aluminum – now they are usually vinyl or fiberglass. Screen doors used to always be smooth metal under ½” thick – now they are assorted shapes and many are over ½” thick, etc. To keep up with these changing conditions in customer’s homes and provide solutions for problems our dealers and customers encounter while installing pet doors, we have tried to improve or expand our product line over the years to where we now offer 10 different product models in 12 sizes with countless variations and options available.
To further that philosophy we are adding three new products to our existing line and we are releasing them to our dealers first.
The first product is fiberglass “people” doors. Many customers have beautiful old French doors they don’t want to cut into or an ornate, carved door that they would prefer not to use to install a pet door. In these and similar instances, you can replace the entire people door and install something more conducive to pet door installation. You can order the solid door, with or without a pet door installed. You can also order the door with a window lite in it. The lite can be ordered with or without blinds.
The second scenario we have seen more and more of lately is that our dealers cannot get glass from a local glass company with the cutout in it for pet door installation. We are offering two separate solutions for this.
The first option is to purchase the glass with the cutout directly from Hale and we will ship it to you for installation along with the pet door as usual. This is available in virtually any size and in either double or single pane glass. Pricing and shipping would need to be quoted for each order.
The other option for pet doors in glass doors is an “H” Bar. If you can get glass locally but they can only provide pieces without the cutout, this may be a good option for you. This allows you to order a large piece of glass for the top of the door and a smaller piece for the side of the pet door from the local glass suppliers. Using the “H” bar to connect the two pieces of glass, you can then install a pet door in the window or door as normal. The “H” Bar will come with a comp strip for the top of the pet door.
Please allow 2-3 weeks for the fiberglass door or the piece of glass. “H” bars and their hardware will ship in a similar manner to our screen stabilizer bars.
Please call 800-646-4773 or email email@example.com for more information including pricing and shipping quotes.
We look forward to growing and expanding even more with you through these exciting new products.
Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.
This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.
While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.
They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.
All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?
All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.
Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.
By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.
So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)
We wanted to let you know that we are in the process of completely upgrading our website with some exciting new changes. The first big change is the upgrades to the shopping cart on our website.
The appearance and flow are a little different but overall it is much cleaner and easier to use, especially on mobile devices such as tablets and phones which more and more of our dealers are using.
Some things to remember:
The shipping address now comes before the billing address. Please verify that your default billing and shipping addresses are correct so the order entry will be easier going forward. You can do this by clicking on the “manage addresses” link at the top of the page “My Account” when you are logged in.
The phone number on the shipping page can now be edited for each order without affecting the account phone number. If you’re ordering for a customer and would like to enter their phone number here in case we or FedEx need to contact them, feel free to do so.
The Dealer Discount has been abbreviated to DDxx, so that your customers do not see the discount percentage on the packing slip.
Please feel free to call or email us at firstname.lastname@example.org if there are any questions or if you have any issues with our new shopping cart or any aspect of our website including the dealer dashboard.