As promised in the last dealer dashboard blog update, we are continuing our improvements and additions to your dashboard and account access. Some time ago we added a new tab for “Open Carts” to your account so you can easily get quotes for your customers and keep track of orders that have not yet been placed. In the past, you have had to call into the office to access your open carts for incomplete orders but now you can easily access any of these anytime you want to. Many of you have been using this feature for several months now but there have recently been some questions and some dealers who didn’t even realize it was an available feature so we have put together a webpage with detailed information about how the open carts page works.
Hale Pet Door has been proud to offer our line of security products, ramps, and more for many years to complement our pet doors. However, we are facing unprecedented challenges in receiving materials from some of our suppliers due to the ongoing Covid-19 pandemic. This has led to materials shortages, greatly increased supplies and shipping costs, and extremely long lead times for our customers and dealers when placing orders.
Instead of passing on these increased costs to our customers, causing greater frustration due to not receiving products ordered in a timely manner, or settling for building our products with inferior materials, we have made the decision to temporarily discontinue selling our standard doghouse style barriers at this time. You can still purchase a simple security barrier if you need extra protection for accessing your pet door. However, the cedar facade for these barriers will not be available for the foreseeable future as well.
We will revisit this issue in the future and hopefully bring back the entire security barrier line when supply chains are more stable. In the meantime, if you have any questions or concerns about your pet door security, please feel free to contact us at email@example.com and we will try to assist you with your unique situation.
It is with deep sadness that we announce the passing of our father, Bill Hale. He was the father of three, the grandfather of 8, and the founder, inventor and owner of Hale Pet Door.
Bill passed away peacefully in his bed on May 18th, surrounded by his daughters and grandchildren.
We will cherish his ideals and his dedication to life. He will be remembered fondly by family and friends for his tenaciousness, his creativity, and his ability to always problem-solve. His innovative mind created jobs for many people, and he has left behind a wonderful business that will continue to make pets happy around the world, both through the products themselves, and through his extensive work with pet rescue.
The Hale family has not set a date for services, due to the constraints of Covid. We will be keeping friends and family informed as the plans become more firm.
We thank you all for your sympathies and your continued support of this big project called Hale Pet Door. Each person who has been a part of our story was special to our Dad.
In lieu of flowers or gifts, our request is that donations be made in his memory to the Humane Society of Fremont County in Canon City, CO. Their website can be found here: https://www.fremonthumane.com/
We are excited to announce to all our dealers that we are updating the dealer dashboard on our website not only to comply with current internet security standards but to give you the ability to personalize it for you.
Each of our dealers now has the capability of customizing the content on “My Dashboard” to your own preferences, with what helps you the most or what you access the most often. We will be deploying this change on Wednesday evening, January 20, 2021, so if you are attempting to access the dashboard during that time you may have some difficulties.
To prepare you for this change and to provide you with a handy reference tool for future use, we have built a webpage with instructions for how to navigate and manage the new dashboard as well as screenshots giving you examples of what it will look like.
You can access the webpage by clicking on this link:
We hope you enjoy the improvements and find the new dashboard beneficial to you and your business. Look forward to more improvements and additions coming in the future. As always we welcome feedback and suggestions as to how we can make the site the most beneficial for the majority of the dealers.
Hale Pet Door is pleased to announce that we have added a new feature to our website that we hope will help both our customers and our dealers. We have added a ZIP code search functionality which will enable customers to better find the dealers who are closest to their area and provide the services they are looking for.
There is nothing more frustrating as a customer than calling around to different dealers only to find they don’t come to your area or they don’t offer the type of services you need. There is nothing more frustrating to a dealer than spending time answering phone calls and questions from potential customers who are outside of your service area or who need a type of installation that you don’t provide. With this new feature we hope to alleviate those problems as much as possible and save everyone time and frustration.
To make this feature work as well as possible for everyone we are asking for a little help from our dealers. We have all the dealers currently set to a default service area with a radius of 50 miles. However, some dealers service more, some less. And some dealers cover entire states or regions. We also have dealers who do all types of installations but some who only do in glass or only do screens or only install if you purchase a people door from them as well, etc. All these things can be quickly communicated to potential customers upfront now to give our dealers better-qualified leads.
To assist us in making your listing on our website as accurate as possible, we have created a form that you can quickly fill out online and automatically submit to us. Then we will take that information and update your listing on our website.
Please visit the online form and answer the 11 short questions regarding your company and your service area and installation types. Once you hit submit it will automatically send it to us and we will update your listing on our website.
Below you can see examples of how dealer results look with and without this extra information.
We hope you see even better results with this new feature and we always appreciate feedback or suggestions from our dealers.
Hale Pet Door prides itself on having 12 standard sizes that work for the majority of installations and pets but, we also realize that there are many situations where a custom size pet door is an absolute necessity. Therefore, we are always happy to provide you with custom sizing of pet doors as required for your jobs. We also realize that custom size orders take a bit more effort so we have tried to streamline the process as much as possible for our dealers. We provide tools for you to be able to get quotes quickly and easily for your customers even if you are on the job site doing a custom measurement visit.
We have created a PDF file that can be easily accessed either through the dealer dashboard info tab or directly from the public custom size pet door page in our products section.
This PDF contains information about when you might need to consider a custom size pet door, how to measure for a custom size depending on if you are dealing with a rough opening, a tip to tip measurement, and whether you are measuring for a new pet door or an existing opening. It also contains two price charts for custom sizes based on the number of square inches either for the rough opening or the tip-to-tip.
While the price charts only list the prices for door and wall models in the PDF itself, the first column lists the size equivalent which you can use to look up pricing on our website for any model we offer. The only exception to this would be for oversize giant measurements, in which case, you will need to call or email us for assistance.
As a convenience we are providing a direct link to our custom orders page and to the custom orders PDF. You may wish to bookmark these links to make them easy to find when you are on the job site or talking to a customer.
Once you have the quote and wish to place the order, you can order the same way as you would for a standard pet door. Choose the equivalent size pet door for the product you are ordering. Add it to your cart and then add a comment with the custom size information required for your order. Make sure you label your measurements with width and height and specify what type of measurement they are: rough opening, tip to tip, flap size, etc.
Of course, we will still be available to help you with any quotes you need by phone or by email but starting with the webpage and PDF may be an advantage. To fulfill state mandated COVID-19 regulations we are rotating staff, working from home or staying home with any symptoms as a precautionary measure. This may cause a significant delay in our response times due to the current backlog of orders and our high customer volume. We appreciate your business, patience, and understanding at this time and as we all go forward.
Due to COVID-19 our factory operations were temporarily interrupted. The Governor of Colorado has issued a new Safer at Home Order so Hale Pet Door’s manufacturing facility is reopening 4/27/2020 with extended hours and producing all orders from oldest to newest. Your order will be processed as quickly as possible in the order it is received. Thank you for your patience and understanding as we work to manufacture and ship out the backlog of orders.
ALERT – In the interest of public health and pursuant to the Executive Order #D2020017 by the Governor of Colorado for a statewide Stay At Home Order, Hale Pet Door’s manufacturing plant is closed until April 27, 2020.
Our customer service staff is working from home and answering emails as quickly as possible. We do have some limited ability to answer phone calls but if you cannot get through right away, please be patient. For the best way to contact us, please email firstname.lastname@example.org and we will respond to you as promptly as possible
If you are placing an order, the office will process it promptly and fulfill them in the order we received them when the factory returns to work.
As was previously announced through our dealer mailings, due to continually increasing prices for shipping, tariffs, materials, and labor, we are finally having to increase some of our product prices after 4 years. We have kept as many of our products as possible at the 2016 prices but others have increased between 7-10%.
To make this transition as easy as possible for our dealers we have provided five new price lists on our website on the dealer dashboard. The price lists are available as downloadable pdfs for your use. The five lists are as follows:
Retail Door Pricing – the content of this list has also been streamlined and new categories added
Retail Replacement Parts Pricing – again more categories have been added to this list to make it easier to find what you are looking for
Retail Ramp Pricing
Retail Kennel Door Pricing
Custom Door Size Pricing
Please visit the info section of the dealer dashboard to read or download these files. Remember you have to be logged in with your dealer account to see the dashboard link.
Additionally, we are pleased to announce that due to numerous requests from our customers and our dealers, starting on January 1, 2020, we will be offering a new option when ordering replacement flaps.
When replacing flaps on a pet door, we recommend replacing all the weather stripping and magnets as well to maintain the high quality of the Hale Pet Door. However, at times customers do not want the weather stripping or magnets replaced for various reasons. Hence, many of our dealers have ended up with a small stockpile of magnets and weather stripping and do not need them sent with each order.
Therefore, beginning in 2020, we will offer two options for replacement flaps: Replacement Flap Kits and Replacement Flaps Only. The Flap Kits will continue to be sent out with all the weather stripping and magnets they have always contained while the Flaps Only option will not have the extra parts included.
The kits will be available through the quick order process on the home page and through their own product page on the website. The flaps only option will be available through the Replacement Parts section of the website. The flaps only option is also being offered at a reduced cost to our dealers and customers when compared to the complete flap kit.
We hope these two options will help you better assist your customers going forward and we wish you continued success in all your endeavors as we start a new year together.
We are very excited to notify you that we have launched a new website. The URL is the same (halepetdoor.com), but the look is totally new.
We’ve tried to make the website more mobile-friendly and responsive for use with mobile devices such as smartphones and tablets as many of you have told us that you place orders while between jobs. The site does look different depending on whether you are on desktop or mobile but should hopefully be easy for you to navigate and find what you are looking for. The information is still there it’s just in a different place.
As you peruse the website there are some pages that have not been updated yet (including the dealer dashboard), so they have the old website look. We are continuing to roll out changes over the next few weeks so those should be switching over soon.
If you find an issue on the new website, please email email@example.com and we will have IT check into it.
We hope you enjoy our new website and quickly learn the new flow of it.
We also want to let you know that we are updating the information on the site itself so if you could take a look at your dealer listing and let us know if the information is correct or if you would like updates we would appreciate it. And finally if you are scheduled to attend any tradeshows, home shows, or pet shows this fall or winter or in 2020, please let us know the details and we would love to list it on our website as well.