Measuring the Customer’s Dog

74942912 - border of dogs arranged in order of heightWe thought it was a good time to remind you that the beginning of a good install job starts with the dog(s). Bill regularly reminds customer service that we always need to start with the dog. Many people start with the location instead of their pets, causing them and you frustration when the location does not allow adequate space.

Customer service recently had a call from a customer that had a Bernese Mountain dog that had been using a Tall Medium size pet door for years and now wanted to get a larger size. Yes, her dog was older and having issues and not making it through the pet door very easily anymore. But it had gone through it just fine for years. We all cringed and felt for the dog.

At the same time customer service is overjoyed when a customer calls and wants to order a more than large enough pet door for their dog, so they are comfortable going through it.

In starting with the dog, you need their width. This is the widest point on the dog, usually the shoulders. Add 1-2 inches for safety and clearance. If the dog does not like the tape measure, open a door just wide enough for the dog to go through. Again add 1-2 inches to the measurement.

Next, you will need their height. Measure the dog from the floor to their withers (top of the shoulders). If they won’t stand still for the tape measure, stand next to them and mark the height on your leg. Add 1-2 inches to this measurement also. Keep in mind if the customer has more than 1 dog, you may need to make accommodations for all with a taller pet door. This allows the pet door to be installed lower for the short guys, but the tall guys still have clearance height in the pet door.

If you have to install the pet door higher off the floor, due to a tall baseboard, etc., let the customer know that for their dog they may need a step/ramp to make it easier for their dogs to use. If the customer has never had a pet door, they probably haven’t thought about it and are grateful for the advice.

Remember, you have knowledge, experience and training that gives you a unique perspective. Use it to advise customers wisely. Remember also, you are their dog’s advocate.

To Your Success!

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Hale Pet Door Welcomes Valley of the Sun Pet Doors

Jose Garcia installs dog doors for Valley of the Sun Pet Doors
For professional doggie door installation in the Scottsdale, AZ area, call Valley of the Sun Pet Doors

Valley of the Sun Pet Doors is the newest pet door installation company to become an authorized Hale Pet Door installer. Jose Garcia was an employee of Hale Pet Door for many years and recently decided to rejoin the family by opening his own pet door installation business specializing in Hale Pet Door brand dog doors including dog door installation.

Besides having many years of experience with installing pet doors, Jose has also been involved in most phases of the construction industry since the mid 1990s so he can also assist with other items related to pet door installation including moving electrical or bug lines and building ramps or stairs.

When you have your Hale Pet Door professionally installed by Jose and Valley of the Sun Pet Doors, you can be sure that Hale with its almost 30 years of experience and excellent customer service stands behind both the doggie door itself as well as the installation.

Valley of the Sun Pet Doors serves the northeast metro Phoenix area including Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree.  He can serve other areas as well if needed.

Call Jose at 602-492-6123 or visit ValleyOfTheSunPetDoors.com today.

Congratulations to Purrfect Pet Doors on their 10th Anniversary!

Eddie Coykendall, Owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada
Eddie Coykendall, Owner of Purrfect Pet Doors

Eddie Coykendall, owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada is celebrating 10 years in business starting in March 2012.  And his customers are getting the presents.

To celebrate Eddie is offering 10, 10, 10.  10 years, 10% discount for 10 weeks.  Any customer who calls and mentions this deal will receive 10% off the pet door and the installation labor for jobs scheduled from March 4 to May 12.

To learn more about Eddie, Purrfect Pet Doors, Hale Pet Door, dog and cat door installation, to answer any questions or to schedule an appointment, please give Eddie a call at 702-379-0609 or vist his website at www.purrfectpetdoors.com.

Purrfect Pet Doors, a Hale Pet Door Preferred Dealer, celebrates their 10 year Anniversary

John Davison Takes the Reins at Rocky Mountain Pet Doors

John Davison is the new owner of Rocky Mountain Pet Door
John Davison, Owner of Rocky Mountain Pet Doors

John Davison, former manager of the Hale Pet Door Denver franchise, has taken over as the new owner of Rocky Mountain Pet Doors.  When the former owner moved to Florida, John jumped at the opportunity to own his own business while continuing to work in a field he loves.

He enjoys helping people and their pets have a better quality of life with more freedom and flexibility.  He loves interacting with all the pets he meets.  John has been tested and certified by Hale Pet Door as a “Certified” Hale Pet Door installer/dealer.

John has been in the construction industry for over 15 years and seen almost any situation that could arise during dog door installation or removal.  He can provide installation services for pet doors as well as other related services including building stairs or decks and rewiring security systems.

John’s territory includes the Colorado Front Range from Fort Collins to Pueblo including the Denver metro area, Castle Rock, Colorado Springs, and more.  If you are interested in having a pet door installed or if you just want to learn more call John at 720-470-4417 or visit his website at http://www.rockymountainpetdoors.com

Matt Wilson takes over Mile High Dog Doors

Matt Wilson is the new owner of Mile High Dog Doors
Matt Wilson, Owner of Mile High Dog Doors

Matt Wilson has taken over ownership of Mile High Dog Doors in the Denver, Colorado area.  Mile High Dog Doors is an authorized installer/dealer for Hale Pet Door and can also install other brands of pet doors as needed.

Matt serves the southern end of the Denver metro area including Aurora, Greenwood Village, Parker, Lone Tree and Castle Rock.

You can read more about Matt and the services he offers at his website, http://www.milehighdogdoors.com/ or give him a call at 720-670-0913.

Desert Star Pet Doors has a New Owner

Shawn Reece, owner of Desert Star Pet Doors
Shawn Reece, Owner of Desert Star Pet Doors

Desert Star Pet Doors has been a successful dealer and installer for Hale Pet Door in the Phoenix, Arizona area for some time.  Shawn Reece recently purchased Desert Star Pet Doors and is the happy new owner of a thriving company.  Hale Pet Door is proud to welcome Shawn into the family.Shawn has been in the construction industry for the last 16 years and has been installing pet doors for the last four years.  He specializes in helping find just the right placement for a pet door even in unusual or challenging situations and prides himself on providing the highest quality of installation.

To quote Shawn, “I take great pride in my work knowing I am making life easier on pets and pet owners alike.”  Shawn worked hard to attain the Hale Pet Door “Preferred” dealer ranking and is also proud to be a BBB Accredited Business with an A- rating.  You can visit Shawn’s website at www.desertstarpetdoors.com or call him today at 602-531-6116.

Screen Pet Doors let the Dogs (and Cats) Out!

How to Install a Screen Pet Door

The Hale Pet Door screen dog door is the easiest pet door to install. In a few simple steps you can give your customers’ pet the freedom to romp in the yard while their owners enjoy their bug free outdoor space.

Hale Pet Door Screen Dog Door
Enjoy the breeze while your pets enjoy the yard

Get the Right Size Pet Door

Like all pet doors, sizing is important. It’s always better to get a larger dog door than to force a large dog to duck through a too short pet door. Short-legged dogs can also pose special problems, so make sure the dog will be able to clear the bottom of the screen door without jumping. For more details on sizing pet doors click here.

Remove the Screen Door

Take the screen door down by removing at the hinges or lifting up and out if it’s a slider. You may have to pry the wheels at the bottom up with a flat blade.

Remove the Screen where the Pet Door will be Installed

Carefully pull the screen spline with a needle nose pliers or pry it with a flat screwdriver (taking care not to damage the door or spline) to release the screen. Remove only enough spline so the screen can be removed from the screen pet door area plus a half inch.

Pull the screen out of the screen door frame.

Slide the Screen Pet Door onto the Screen Door Frame

The screen pet door should be flush against the bottom and side frames of the screen door.  Make sure the pet door is adjusted properly and operates smoothly while in position.

Fasten the Screen Pet Door to the Screen Door

Drill through the sides and bottom of the inner pet door frame and screen frame with the 7/64” drill bit. Insert the #6 screws with a Phillips screwdriver.  Be sure the screws will not interfere with the operation of the screen door.

Attach the Screen to the Pet Door

Lay the screen material over the pet door.   Pull the screen material taut.  To hold the screen fabric around the pet door, insert the screen spline with a flat headed screwdriver or screen spline roller.

Remove Excess Screen Material

Cut away any excess screen spline with a razor blade or scissors.  Cut away the excess screen material with a razor blade being careful not to cut into the screen spline or the finish of the pet door.

Reinstall the Screen Door or Screen Window into its Original Position

Just install the screen door by reattaching the hinges or fitting it into the opening.

Adjust the Screen  Pet Door Magnets

After reinstalling the screen door or window, adjust the magnets in the pet door upward or downward if needed. The magnets are pressure fitted and can be adjusted downward by tapping lightly with the handle of your screwdriver. They can be adjusted upward by twisting a flat headed screwdriver below the magnet between the magnet and frame. Be sure to adjust the magnets upward from the inside edge of the pet door so as not to mar the door frame finish.

These are abbreviated instructions to show you how easy it is to install a Hale Pet Door Screen Pet Door. Please see the complete screen pet door installation instructions here.

Have you installed a screen dog door? Tell us about your experience in the comments below.