New Feature Added to Our Website to Help Customers and Dealers

Hale Pet Door is pleased to announce that we have added a new feature to our website that we hope will help both our customers and our dealers.  We have added a ZIP code search functionality which will enable customers to better find the dealers who are closest to their area and provide the services they are looking for.

There is nothing more frustrating as a customer than calling around to different dealers only to find they don’t come to your area or they don’t offer the type of services you need.  There is nothing more frustrating to a dealer than spending time answering phone calls and questions from potential customers who are outside of your service area or who need a type of installation that you don’t provide.  With this new feature we hope to alleviate those problems as much as possible and save everyone time and frustration.

To make this feature work as well as possible for everyone we are asking for a little help from our dealers.  We have all the dealers currently set to a default service area with a radius of 50 miles.  However, some dealers service more, some less.  And some dealers cover entire states or regions.  We also have dealers who do all types of installations but some who only do in glass or only do screens or only install if you purchase a people door from them as well, etc.  All these things can be quickly communicated to potential customers upfront now to give our dealers better-qualified leads.

To assist us in making your listing on our website as accurate as possible, we have created a form that you can quickly fill out online and automatically submit to us.  Then we will take that information and update your listing on our website.  

Please visit the online form and answer the 11 short questions regarding your company and your service area and installation types.  Once you hit submit it will automatically send it to us and we will update your listing on our website.

Below you can see examples of how dealer results look with and without this extra information.

We hope you see even better results with this new feature and we always appreciate feedback or suggestions from our dealers.

New Shopping Cart is Phase One of Our New Site

shutterstock_245683630We wanted to let you know that we are in the process of completely upgrading our website with some exciting new changes.  The first big change is the upgrades to the shopping cart on our website.

The appearance and flow are a little different but overall it is much cleaner and easier to use, especially on mobile devices such as tablets and phones which more and more of our dealers are using.

Some things to remember:

The shipping address now comes before the billing address.  Please verify that your default billing and shipping addresses are correct so the order entry will be easier going forward.  You can do this by clicking on the “manage addresses” link at the top of the page “My Account” when you are logged in.

The phone number on the shipping page can now be edited for each order without affecting the account phone number. If you’re ordering for a customer and would like to enter their phone number here in case we or FedEx need to contact them, feel free to do so.

The Dealer Discount has been abbreviated to DDxx, so that your customers do not see the discount percentage on the packing slip.

Please feel free to call or email us at info@halepetdoor.com if there are any questions or if you have any issues with our new shopping cart or any aspect of our website including the dealer dashboard.