Solving the Metal Shortage

When our primary metal supplier suddenly went bankrupt last month, it left us without enough material to manufacture pet doors on our regular schedule. There was a truck on its way to us with an ample supply of metal when the bankruptcy occurred, and the truck was recalled.

The Hale Pet Door for doors is constructed with 3 different metal shapes

Because our pet doors are made with several different metal shapes, our new suppliers had to first construct the dies and test run material to make sure that the material would meet our high standards. We were fortunate that these companies were willing to work with us, and we started getting material on a sporadic schedule—creating the variable deliveries that you may have experienced.

We understand the difficulty this situation may have created for you with your customers and appreciate your patience. We have several new metal suppliers now in place. There’s a rumor that our original primary supplier has been purchased, so we’re hoping that we’ll soon be contacted about receiving the metal that was on its way to us before too long.

As our production schedules get back to normal, we want to thank you for your business and hope our manufacturing slowdown didn’t inconvenience you too much.


Let Your Customers Sell Your Service: Getting Reviews

You work hard to craft the perfect messages to market your business. However, potential customers will believe their second cousin’s ex-brother-in-law’s opinion over your ad every time.

The Internet gives customers a platform to share their opinions with the whole world. This can be very scary or the opportunity of a lifetime. So, how can you use the myriad of review sites to build business?

Firstly, be sure to have your guarantee and quality control in place, so that if you do end up with a less than satisfied customer, you can rectify the situation quickly and completely. In order to be sure every customer is a satisfied customer, you might ask them to fill out a short survey of your product and service once the project is complete.

The next step is to get those deliriously happy customers to leave a review on the Internet. Because Google believes that its sites carry the highest authority, the first place you want to see reviews is on Google Places. So make sure that your business has a completed listing on Google Places. It’s free and that’s always the best price.

Angie’s List is another great place to get a review, but it’s open only to the paid membership, so the number of potential readers is smaller. There is no cost for businesses to be listed as the consumers pay for the privilege of membership.

Other places to make sure you have listing so your customers can leave a review are:

  • Merchant Circle (
  • Yahoo! Local (
  • Yelp (
  • City Search (
  • (
  • Yellow Book (
  • Yellow Bot (

You can check your listings on several of these sites by going to Yext.Com and entering your business information. They have a service that will do it for you, or you can use the information to improve your own listings for free.

Tips & Tricks by Bill Hale — Pet Ramps Provide Options for Dog Door Placement

Sometimes dog door placement is obvious. There’s a space in the wall where the pet door will lead onto a deck or porch. In other instances the interior walls are filled with cabinets or furniture in the area that would be most convenient for the dog to use the dog door. The only clear space leads to a several foot drop off from the floor to the ground outside.

Pet Door Ramp
A dog door ramp lets you place the dog door in unconventional locations

Hale Pet Door has a solution for that. Our custom pet ramps are designed to fit every situation to help pets access their pet doors. Every situation is different, so we make our pet ramps to solve the specific access problem your customer’s pet faces.

Constructed of strong yet light high density black polyethylene HDPE, our pet ramps are made to withstand all weather conditions. HDPE is environmentally stabilized for harsh sun (UV stable) and will not rot, swell, splinter or delaminate when exposed to humidity or water. This material was developed for the marine industry. Its durable matte-textured surface on both sides is easy to clean, is scratch resistant and never needs refinishing.

Hale Pet Door Pet Ramps come complete with outdoor carpet for a pleasant appearance and a non-slip surface for your pet. The carpet also keeps the black ramp surface from getting too hot for the pet’s paws during the sunny months.

Because every ramp application may require different heights, Hale Pet Door will make the ramp the right size for your customer’s needs. Take a look at our standard sizes to get ideas how ramps can be customized here.

Hale Pet Door Pet Ramps can help your bottom line while helping your customers help their pets.