Hale Welcomes Dealers for Training

Nick Skog of Twin Cities Pet Doors, Bill Hale of Hale Pet Door, Corey Doebber of Central MN Pet Doors, Justin Dukes of Hale Pet Door, and Tim Flannigan of Rocky Mountain Dog Guard at a recent dealer training in Canon City, Colorado

Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.

This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.

While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.

They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.

All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?

All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.

Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.

By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.

So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)

Advertisements

Measuring the Customer’s Dog

74942912 - border of dogs arranged in order of heightWe thought it was a good time to remind you that the beginning of a good install job starts with the dog(s). Bill regularly reminds customer service that we always need to start with the dog. Many people start with the location instead of their pets, causing them and you frustration when the location does not allow adequate space.

Customer service recently had a call from a customer that had a Bernese Mountain dog that had been using a Tall Medium size pet door for years and now wanted to get a larger size. Yes, her dog was older and having issues and not making it through the pet door very easily anymore. But it had gone through it just fine for years. We all cringed and felt for the dog.

At the same time customer service is overjoyed when a customer calls and wants to order a more than large enough pet door for their dog, so they are comfortable going through it.

In starting with the dog, you need their width. This is the widest point on the dog, usually the shoulders. Add 1-2 inches for safety and clearance. If the dog does not like the tape measure, open a door just wide enough for the dog to go through. Again add 1-2 inches to the measurement.

Next, you will need their height. Measure the dog from the floor to their withers (top of the shoulders). If they won’t stand still for the tape measure, stand next to them and mark the height on your leg. Add 1-2 inches to this measurement also. Keep in mind if the customer has more than 1 dog, you may need to make accommodations for all with a taller pet door. This allows the pet door to be installed lower for the short guys, but the tall guys still have clearance height in the pet door.

If you have to install the pet door higher off the floor, due to a tall baseboard, etc., let the customer know that for their dog they may need a step/ramp to make it easier for their dogs to use. If the customer has never had a pet door, they probably haven’t thought about it and are grateful for the advice.

Remember, you have knowledge, experience and training that gives you a unique perspective. Use it to advise customers wisely. Remember also, you are their dog’s advocate.

To Your Success!

Hale Pet Door Welcomes Valley of the Sun Pet Doors

Jose Garcia installs dog doors for Valley of the Sun Pet Doors
For professional doggie door installation in the Scottsdale, AZ area, call Valley of the Sun Pet Doors

Valley of the Sun Pet Doors is the newest pet door installation company to become an authorized Hale Pet Door installer. Jose Garcia was an employee of Hale Pet Door for many years and recently decided to rejoin the family by opening his own pet door installation business specializing in Hale Pet Door brand dog doors including dog door installation.

Besides having many years of experience with installing pet doors, Jose has also been involved in most phases of the construction industry since the mid 1990s so he can also assist with other items related to pet door installation including moving electrical or bug lines and building ramps or stairs.

When you have your Hale Pet Door professionally installed by Jose and Valley of the Sun Pet Doors, you can be sure that Hale with its almost 30 years of experience and excellent customer service stands behind both the doggie door itself as well as the installation.

Valley of the Sun Pet Doors serves the northeast metro Phoenix area including Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree.  He can serve other areas as well if needed.

Call Jose at 602-492-6123 or visit ValleyOfTheSunPetDoors.com today.

Congratulations to Purrfect Pet Doors on their 10th Anniversary!

Eddie Coykendall, Owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada
Eddie Coykendall, Owner of Purrfect Pet Doors

Eddie Coykendall, owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada is celebrating 10 years in business starting in March 2012.  And his customers are getting the presents.

To celebrate Eddie is offering 10, 10, 10.  10 years, 10% discount for 10 weeks.  Any customer who calls and mentions this deal will receive 10% off the pet door and the installation labor for jobs scheduled from March 4 to May 12.

To learn more about Eddie, Purrfect Pet Doors, Hale Pet Door, dog and cat door installation, to answer any questions or to schedule an appointment, please give Eddie a call at 702-379-0609 or vist his website at www.purrfectpetdoors.com.

Purrfect Pet Doors, a Hale Pet Door Preferred Dealer, celebrates their 10 year Anniversary

John Davison Takes the Reins at Rocky Mountain Pet Doors

John Davison is the new owner of Rocky Mountain Pet Door
John Davison, Owner of Rocky Mountain Pet Doors

John Davison, former manager of the Hale Pet Door Denver franchise, has taken over as the new owner of Rocky Mountain Pet Doors.  When the former owner moved to Florida, John jumped at the opportunity to own his own business while continuing to work in a field he loves.

He enjoys helping people and their pets have a better quality of life with more freedom and flexibility.  He loves interacting with all the pets he meets.  John has been tested and certified by Hale Pet Door as a “Certified” Hale Pet Door installer/dealer.

John has been in the construction industry for over 15 years and seen almost any situation that could arise during dog door installation or removal.  He can provide installation services for pet doors as well as other related services including building stairs or decks and rewiring security systems.

John’s territory includes the Colorado Front Range from Fort Collins to Pueblo including the Denver metro area, Castle Rock, Colorado Springs, and more.  If you are interested in having a pet door installed or if you just want to learn more call John at 720-470-4417 or visit his website at http://www.rockymountainpetdoors.com

Matt Wilson takes over Mile High Dog Doors

Matt Wilson is the new owner of Mile High Dog Doors
Matt Wilson, Owner of Mile High Dog Doors

Matt Wilson has taken over ownership of Mile High Dog Doors in the Denver, Colorado area.  Mile High Dog Doors is an authorized installer/dealer for Hale Pet Door and can also install other brands of pet doors as needed.

Matt serves the southern end of the Denver metro area including Aurora, Greenwood Village, Parker, Lone Tree and Castle Rock.

You can read more about Matt and the services he offers at his website, http://www.milehighdogdoors.com/ or give him a call at 720-670-0913.

Desert Star Pet Doors has a New Owner

Shawn Reece, owner of Desert Star Pet Doors
Shawn Reece, Owner of Desert Star Pet Doors

Desert Star Pet Doors has been a successful dealer and installer for Hale Pet Door in the Phoenix, Arizona area for some time.  Shawn Reece recently purchased Desert Star Pet Doors and is the happy new owner of a thriving company.  Hale Pet Door is proud to welcome Shawn into the family.Shawn has been in the construction industry for the last 16 years and has been installing pet doors for the last four years.  He specializes in helping find just the right placement for a pet door even in unusual or challenging situations and prides himself on providing the highest quality of installation.

To quote Shawn, “I take great pride in my work knowing I am making life easier on pets and pet owners alike.”  Shawn worked hard to attain the Hale Pet Door “Preferred” dealer ranking and is also proud to be a BBB Accredited Business with an A- rating.  You can visit Shawn’s website at www.desertstarpetdoors.com or call him today at 602-531-6116.