Measuring the Customer’s Dog

74942912 - border of dogs arranged in order of heightWe thought it was a good time to remind you that the beginning of a good install job starts with the dog(s). Bill regularly reminds customer service that we always need to start with the dog. Many people start with the location instead of their pets, causing them and you frustration when the location does not allow adequate space.

Customer service recently had a call from a customer that had a Bernese Mountain dog that had been using a Tall Medium size pet door for years and now wanted to get a larger size. Yes, her dog was older and having issues and not making it through the pet door very easily anymore. But it had gone through it just fine for years. We all cringed and felt for the dog.

At the same time customer service is overjoyed when a customer calls and wants to order a more than large enough pet door for their dog, so they are comfortable going through it.

In starting with the dog, you need their width. This is the widest point on the dog, usually the shoulders. Add 1-2 inches for safety and clearance. If the dog does not like the tape measure, open a door just wide enough for the dog to go through. Again add 1-2 inches to the measurement.

Next, you will need their height. Measure the dog from the floor to their withers (top of the shoulders). If they won’t stand still for the tape measure, stand next to them and mark the height on your leg. Add 1-2 inches to this measurement also. Keep in mind if the customer has more than 1 dog, you may need to make accommodations for all with a taller pet door. This allows the pet door to be installed lower for the short guys, but the tall guys still have clearance height in the pet door.

If you have to install the pet door higher off the floor, due to a tall baseboard, etc., let the customer know that for their dog they may need a step/ramp to make it easier for their dogs to use. If the customer has never had a pet door, they probably haven’t thought about it and are grateful for the advice.

Remember, you have knowledge, experience and training that gives you a unique perspective. Use it to advise customers wisely. Remember also, you are their dog’s advocate.

To Your Success!

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Special Campaign for Disaster Relief Through the Hale Pet Door Rescue Rewards Program

83420269 - water flows through a dirt road
Every year October is Adopt-a-Dog Month.  This year, help us give more to help animals who have been adversely affected by recent natural disasters.

Many companies, rescue, celebrities, volunteers, and more are doing all they can to help both people and animals affected by hurricanes, earthquakes, wildfires and the list goes on.

Hale Pet Door is joining in by doubling our donation amount to pet rescues to 20% of the purchase price on orders using the promo code “DISASTERRESCUE2017” for the month of October

For the rest of October, if you have a rescue donation, please enter the code DISASTERRESCUE2017 in the Discount Code box on the Checkout page.  We will double our donation to the rescue of your customer’s choice. Please enter the name of the pet rescue that should receive the donation in the Pet Rescue Name box on the Checkout page.

Together we can make great things happen and help save more lives.

Dealer Specials Are a Hit

We just wanted to take a moment to say thank you to all our dealers who have purchased one of more of our dealer specials. These items are clearance merchandise, returned custom sizes, scratch and dent products or one of a kind items that we have listed on the dealer dashboard.

When we first started offering these items in May 2016 we had well over 100 items available and we continually add more to the list as items are returned by customers or for various other reasons. Most of the items available are in perfect or near perfect condition with very minor blemishes but because they don’t live up to the high quality standards of Hale Pet Door, we will not sell them again at full price. This makes a great opportunity for you, our dealers, to pass along some savings to your customers and maybe satisfy a customer who cannot afford a full price pet door.

We have been so pleased with the response to this program. To date, we have offered 183 items from all our product lines: wall, door, screen and in glass pet doors; window and panel models; frame only models; ramps; barriers; and even kennel doors. The response has been amazing and currently we have less than 60 items available. However, more are being added constantly. Remember though that these items are sold as is and are first come, first served. So if you are interested in something, call to order right away as it may not be available if you wait. And of course, you will still get your dealer discount on top of the discounted price listed on the website.

To access the Dealer Specials page, log in to our website at halepetdoor.com. Click on the link that says “Dashboard” and then pick either the tab or the window that says “Dealer Info”. The dealer specials are at the bottom of the page.

New Hale Screen Pet Door Model Fits ALL Screen Doors

Hale Screen Pet Door
Same High Quality Screen Pet Door — Universal Fit

Hale Universal Screen Pet Door Makes Ordering Easy

When the Hale Screen Pet Door was first designed, most screen door frames were 1/2 inch thick.

As screen door manufacturers changed their designs, we began to modify the screen pet doors by cutting off one leg of the frame to accommodate thicker screen door frames. This modification required more information about where the pet door was to be installed and which side the screen and spline were located.

The Hale Universal Screen Pet Door eliminates the need for this extra information.

Go to Hale Screen Pet Doors Customize page to see the changes in the choices.

The Hale Universal Screen Pet Door uses spline frame on all 4 sides of the pet door – unlike the original screen pet door which used spline frame on the top and screen side and main frame on the bottom and door frame sides. The main frame has a groove which fits over the screen door frame if it’s ½ inch or less thick.

If you had a screen door frame that was over ½ inch thick, we would modify the main frame by cutting off one side or ‘leg’ of the main frame. To cut off the correct side, we had to know where the pet door was to be installed – Inside Looking Out on the Left or Right – and where the screen and spline were on the screen door – inside or outside. This has caused much confusion in the ordering process.

The Hale Universal Screen Pet Door eliminates all these details because it can be installed without modification in all screen doors. For the bottom and screen door side of the pet door, there are clips that are screwed into the pet door, and the screen and spline hold the pet door to the frame. Because our spline frame is double-sided, the screen and spline can be attached from either side – making the installation easier.

Installing Hale Universal Screen Pet Door
Installing the new Hale Universal Screen Pet Door is similar to installing the Original Screen Pet Door

You can still order the standard Hale Screen Pet Door with main frame on the bottom and one side if your screen door is less than ½ inch thick here

Just be sure to click on the Customize button if your screen door frame is over ½ inch thick to get the new Hale Universal Screen Pet Door.

The Hale Universal Screen Pet Door is available in our 4 colors: White, Arizona Beige, Dark Bronze and Brushed Aluminum.

Dark Bronze Screen Pet Doors on Backorder

Dk Bronze ScreenScreen Pet Doors sure are popular this time of year!

In fact, the Dark Bronze has been flying out the door, and we ran short of the metal to make more.

Effective June 26, Hale Pet Door Dark Bronze Screen Pet Doors will be on backorder until our shipment arrives on July 17, 2013. We’ll start building the screen pet doors as soon as the metal comes in.

Our other colors: White, Brushed Aluminum and Arizona Beige are available if you need one right away and one of those colors will work for your customer. Check them out at Hale Pet Door Screen Pet Doors

We’re sorry if this causes you or your customers any inconvenience.

Hale Pet Door Changes Some Options

Clear flaps shown in the door dog door

Because Hale Pet Door strives to manufacture products that exceed your and your customer’s expectations, we’ve made some changes to our options.

Flaps are only available in clear heavy vinyl with stainless steel strikes attached. We had supplied opaque black and white flaps on a limited basis for a few years, but they just didn’t live up to our expectations, so we discontinued them.

The carpet for the Wall Pet Door tunnels is currently only available in our Standard higher pile medium brown and the low pile dark grey.

You can place your order and receive your dealer discount directly through our website at Hale Pet Door Products or through our streamlined order process Hale Pet Door Home

Or give us a call at 800-646-4773 and talk to a friendly helpful customer service representative.

Streamlined Standard Hale Pet Door Ordering Process

Streamline

Now you can order standardized Door, Wall, Screen Pet Doors and Replacement Flap Kits in just a few clicks from our home page at Hale Pet Door.

Standard Hale Pet Doors have

  • Matching Interior and Exterior Frame Colors
  • Include 2 Clear Flaps
  • Top Load Security Covers
  • Frame Colors Match Security Cover Colors: White/White, Dark Bronze/Black, Brushed Aluminum/Dolphin Gray, Arizona Beige/Sanshade
  • Standard Wall Pet Doors have a 10 inch tunnel with standard higher pile medium brown carpet
  • Standard Door Pet Doors fit doors 1 3/8″ to 2″ thick and do not include the no cost optional rain cap
  • Standard Screen Pet Doors fit only up to 1/2″ thick screen door frames
  • Flap Kits are Clear and include brush weather-stripping and magnets

All of our options are still available and accessible by clicking the CUSTOMIZE button at any point in the order process.

We hope this improvement to our website will make your ordering process quicker and easier. As always we are available Monday through Friday, 7 am to 5 pm Mountain Time to help you at 800-646-4773.