Hale Welcomes Dealers for Training

Nick Skog of Twin Cities Pet Doors, Bill Hale of Hale Pet Door, Corey Doebber of Central MN Pet Doors, Justin Dukes of Hale Pet Door, and Tim Flannigan of Rocky Mountain Dog Guard at a recent dealer training in Canon City, Colorado

Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.

This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.

While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.

They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.

All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?

All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.

Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.

By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.

So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)

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New Shopping Cart is Phase One of Our New Site

shutterstock_245683630We wanted to let you know that we are in the process of completely upgrading our website with some exciting new changes.  The first big change is the upgrades to the shopping cart on our website.

The appearance and flow are a little different but overall it is much cleaner and easier to use, especially on mobile devices such as tablets and phones which more and more of our dealers are using.

Some things to remember:

The shipping address now comes before the billing address.  Please verify that your default billing and shipping addresses are correct so the order entry will be easier going forward.  You can do this by clicking on the “manage addresses” link at the top of the page “My Account” when you are logged in.

The phone number on the shipping page can now be edited for each order without affecting the account phone number. If you’re ordering for a customer and would like to enter their phone number here in case we or FedEx need to contact them, feel free to do so.

The Dealer Discount has been abbreviated to DDxx, so that your customers do not see the discount percentage on the packing slip.

Please feel free to call or email us at info@halepetdoor.com if there are any questions or if you have any issues with our new shopping cart or any aspect of our website including the dealer dashboard.