Updated Hours for Hale Pet Door

Good morning to all our dealers on this cold, snowy morning. Hope the weather is nice wherever you are.

We just wanted to let you know of a change that we hope will serve you better. We have decided to extend our business hours to cover more days and more hours each day. We are now open Monday through Thursday 6:30 am to 5:30 pm (MT), Friday 6:30 am to 5 pm, and Saturday from 8 am to 4 pm. This covers all the time zones in the continental US during the majority of their business hours and helps out the dealers who are also open on Saturdays. There will be someone in the office answering the phones and emails, processing orders, etc. during these hours. However, we do have limited staffing so if your call goes to voicemail, we are probably on another line and will call you back as soon as possible. We will also have some limited factory production on Saturdays now so that rush orders as well as other orders can be processed sooner.

We continue to strive to make changes to better serve you and your customers so please let us know any feedback on our services or products that can make your lives easier.

Wishing you continued success,

Hale Pet Door


Employee Changes at Hale Pet Door

Hale Pet Door has made some personnel changes in the last few months that you may want to be aware of.

Scott Strong is no longer the dealer coordinator and has taken a position in the manufacturing area. Any of the customer service representatives who answer the phone will be able to help you and answer your questions.

Carol is our newest customer service representative and will begin answering the phone next week. Welcome Carol!

Jan Evans is retiring effective June 30, 2017.

If you choose to email, please be sure to send requests or questions to Info@HalePetDoor.com so several of our customer service representatives will receive your email and respond to you.

Our customer service reps have attempted to contact all of our existing dealers to verify your information and see if you need anything from us. If you’ve received a message and haven’t yet had a chance to call back, please feel free to call us at 800-646-4773. If you didn’t get a call and would like to update your listing on our Locations page or request brochures, please call Monday through Friday 7 am to 4 pm Mountain Time.

Meet Hale Pet Door’s New Dealer Coordinator: Scott Strong

Scott Strong presents Paul Hammer of Handyman Matters Northeast Columbus Ohio with the door prize certificate at the Handyman Matters Convention in Tampa

When we realized that having our Dealer Coordinator in our Corporate Office in Southern Colorado would streamline the system, we discovered the perfect candidate for the job was working on our manufacturing line. Liam Aguilar had been doing a great job of recruiting dealers remotely from his location in Florida . Liam is still an integral part of our dealer recruitment as he works behind the scenes creating CraigsList recruitment campaigns, managing testing and preparing contracts.

Scott Strong had been working in Hale Pet Door Manufacturing since August 2016 when Bill Hale noticed his leadership capabilities and decided to give him the opportunity to work with new and existing dealers. In January he started contacting dealer prospects and proved to be a ‘natural’ when it came to explaining the Hale Pet Door Dealer Program to prospective dealers.

Just last week, Scott attended the Handyman Matters Annual Convention in Tampa, Florida where he met many of our dealers from around the country and was able to introduce Hale Pet Door to new franchisees.

Scott has extensive construction experience and has been a Certified Fenestration Installer (windows and doors), so he can help you with your Hale Pet Door installation questions and concerns. Scott can be contacted by email at ScottS@HalePetDoor.com and phone at Hale Pet Door 800-646-4773 or cell phone 719-315-1615.

Congratulations to Purrfect Pet Doors on their 10th Anniversary!

Eddie Coykendall, Owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada
Eddie Coykendall, Owner of Purrfect Pet Doors

Eddie Coykendall, owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada is celebrating 10 years in business starting in March 2012.  And his customers are getting the presents.

To celebrate Eddie is offering 10, 10, 10.  10 years, 10% discount for 10 weeks.  Any customer who calls and mentions this deal will receive 10% off the pet door and the installation labor for jobs scheduled from March 4 to May 12.

To learn more about Eddie, Purrfect Pet Doors, Hale Pet Door, dog and cat door installation, to answer any questions or to schedule an appointment, please give Eddie a call at 702-379-0609 or vist his website at www.purrfectpetdoors.com.

Purrfect Pet Doors, a Hale Pet Door Preferred Dealer, celebrates their 10 year Anniversary

Welcome to Hale Pet Door Dealer News

In an effort to keep our dealers informed of product improvements and other news, we’re launching a blog created exclusively for our dealers – Hale Pet Door Dealer News.

 When you read or subscribe to this blog, you’ll receive brief useful articles about

  • Product improvements and new products
  • Installation Tips & Tricks by Bill Hale
  • Business and Internet marketing pointers
  • And more…