New Feature Added to Our Website to Help Customers and Dealers

Hale Pet Door is pleased to announce that we have added a new feature to our website that we hope will help both our customers and our dealers.  We have added a ZIP code search functionality which will enable customers to better find the dealers who are closest to their area and provide the services they are looking for.

There is nothing more frustrating as a customer than calling around to different dealers only to find they don’t come to your area or they don’t offer the type of services you need.  There is nothing more frustrating to a dealer than spending time answering phone calls and questions from potential customers who are outside of your service area or who need a type of installation that you don’t provide.  With this new feature we hope to alleviate those problems as much as possible and save everyone time and frustration.

To make this feature work as well as possible for everyone we are asking for a little help from our dealers.  We have all the dealers currently set to a default service area with a radius of 50 miles.  However, some dealers service more, some less.  And some dealers cover entire states or regions.  We also have dealers who do all types of installations but some who only do in glass or only do screens or only install if you purchase a people door from them as well, etc.  All these things can be quickly communicated to potential customers upfront now to give our dealers better-qualified leads.

To assist us in making your listing on our website as accurate as possible, we have created a form that you can quickly fill out online and automatically submit to us.  Then we will take that information and update your listing on our website.  

Please visit the online form and answer the 11 short questions regarding your company and your service area and installation types.  Once you hit submit it will automatically send it to us and we will update your listing on our website.

Below you can see examples of how dealer results look with and without this extra information.

We hope you see even better results with this new feature and we always appreciate feedback or suggestions from our dealers.

Getting Custom Size Pricing Quotes For Your Customers

Hale Pet Door prides itself on having 12 standard sizes that work for the majority of installations and pets but, we also realize that there are many situations where a custom size pet door is an absolute necessity. Therefore, we are always happy to provide you with custom sizing of pet doors as required for your jobs. We also realize that custom size orders take a bit more effort so we have tried to streamline the process as much as possible for our dealers. We provide tools for you to be able to get quotes quickly and easily for your customers even if you are on the job site doing a custom measurement visit.

We have created a PDF file that can be easily accessed either through the dealer dashboard info tab or directly from the public custom size pet door page in our products section.

This PDF contains information about when you might need to consider a custom size pet door, how to measure for a custom size depending on if you are dealing with a rough opening, a tip to tip measurement, and whether you are measuring for a new pet door or an existing opening. It also contains two price charts for custom sizes based on the number of square inches either for the rough opening or the tip-to-tip.

While the price charts only list the prices for door and wall models in the PDF itself, the first column lists the size equivalent which you can use to look up pricing on our website for any model we offer. The only exception to this would be for oversize giant measurements, in which case, you will need to call or email us for assistance.

As a convenience we are providing a direct link to our custom orders page and to the custom orders PDF. You may wish to bookmark these links to make them easy to find when you are on the job site or talking to a customer.

Once you have the quote and wish to place the order, you can order the same way as you would for a standard pet door. Choose the equivalent size pet door for the product you are ordering. Add it to your cart and then add a comment with the custom size information required for your order. Make sure you label your measurements with width and height and specify what type of measurement they are: rough opening, tip to tip, flap size, etc.

Of course, we will still be available to help you with any quotes you need by phone or by email but starting with the webpage and PDF may be an advantage. To fulfill state mandated COVID-19 regulations we are rotating staff, working from home or staying home with any symptoms as a precautionary measure. This may cause a significant delay in our response times due to the current backlog of orders and our high customer volume. We appreciate your business, patience, and understanding at this time and as we all go forward.

Manufacturing Reopening

2TG08035Due to COVID-19 our factory operations were temporarily interrupted. The Governor of Colorado has issued a new Safer at Home Order so Hale Pet Door’s manufacturing facility is reopening 4/27/2020 with extended hours and producing all orders from oldest to newest. Your order will be processed as quickly as possible in the order it is received. Thank you for your patience and understanding as we work to manufacture and ship out the backlog of orders.

Take care and stay healthy,

Hale Pet Door

Temporary Factory Closure for COVID-19 Safety

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ALERT – In the interest of public health and pursuant to the Executive Order #D2020017 by the Governor of Colorado for a statewide Stay At Home Order, Hale Pet Door’s manufacturing plant is closed until April 27, 2020.

shutterstock_1118254217Our customer service staff is working from home and answering emails as quickly as possible. We do have some limited ability to answer phone calls but if you cannot get through right away, please be patient. For the best way to contact us, please email info@halepetdoor.com and we will respond to you as promptly as possible

If you are placing an order, the office will process it promptly and fulfill them in the order we received them when the factory returns to work.

Stay safe & healthy,
Hale Pet Door

Hale Pet Door Updated Pricing and New Product Offering

Replacement Flap Kits will still be available as always

As was previously announced through our dealer mailings, due to continually increasing prices for shipping, tariffs, materials, and labor, we are finally having to increase some of our product prices after 4 years. We have kept as many of our products as possible at the 2016 prices but others have increased between 7-10%.

To make this transition as easy as possible for our dealers we have provided five new price lists on our website on the dealer dashboard. The price lists are available as downloadable pdfs for your use. The five lists are as follows:

  • Retail Door Pricing – the content of this list has also been streamlined and new categories added
  • Retail Replacement Parts Pricing – again more categories have been added to this list to make it easier to find what you are looking for
  • Retail Ramp Pricing
  • Retail Kennel Door Pricing
  • Custom Door Size Pricing

Please visit the info section of the dealer dashboard to read or download these files. Remember you have to be logged in with your dealer account to see the dashboard link.

Replacement Flaps Only will not contain weather stripping or magnets and will be offered at a discounted price

Additionally, we are pleased to announce that due to numerous requests from our customers and our dealers, starting on January 1, 2020, we will be offering a new option when ordering replacement flaps.

When replacing flaps on a pet door, we recommend replacing all the weather stripping and magnets as well to maintain the high quality of the Hale Pet Door. However, at times customers do not want the weather stripping or magnets replaced for various reasons. Hence, many of our dealers have ended up with a small stockpile of magnets and weather stripping and do not need them sent with each order.

Therefore, beginning in 2020, we will offer two options for replacement flaps: Replacement Flap Kits and Replacement Flaps Only. The Flap Kits will continue to be sent out with all the weather stripping and magnets they have always contained while the Flaps Only option will not have the extra parts included.

The kits will be available through the quick order process on the home page and through their own product page on the website. The flaps only option will be available through the Replacement Parts section of the website. The flaps only option is also being offered at a reduced cost to our dealers and customers when compared to the complete flap kit.

We hope these two options will help you better assist your customers going forward and we wish you continued success in all your endeavors as we start a new year together.

Hale Pet Door Launches New Website

new website on PC small

We are very excited to notify you that we have launched a new website.  The URL is the same (halepetdoor.com), but the look is totally new.

We’ve tried to make the website more mobile-friendly and responsive for use with mobile devices such as smartphones and tablets as many of you have told us that you place orders while between jobs.  The site does look different depending on whether you are on desktop or mobile but should hopefully be easy for you to navigate and find what you are looking for.  The information is still there it’s just in a different place.

new website on phone

As you peruse the website there are some pages that have not been updated yet (including the dealer dashboard), so they have the old website look.  We are continuing to roll out changes over the next few weeks so those should be switching over soon.

If you find an issue on the new website, please email info@halepetdoor.com and we will have IT check into it.

new website on tablet

We hope you enjoy our new website and quickly learn the new flow of it.

We also want to let you know that we are updating the information on the site itself so if you could take a look at your dealer listing and let us know if the information is correct or if you would like updates we would appreciate it.  And finally if you are scheduled to attend any tradeshows, home shows, or pet shows this fall or winter or in 2020, please let us know the details and we would love to list it on our website as well.

Enjoy Your Independence Day Holiday

shutterstock_1099379789Just a quick note to all of our dealers letting you know that Hale Pet Door will be closed from July 4 through July 7 for the Independence Day Holiday.

Orders placed after 11:00 a.m. on July 3 will be processed and shipped on July 8.

Please keep this delay in mind when placing orders and quoting lead times to your customers.

Wishing you and yours a Safe and Happy Fourth of July.

 

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Hale Pet Door offers new Products

shutterstock_92824054We have some exciting product announcements for our dealers today.

Over the years we have seen the home improvement and pet door industry landscape change greatly. For example, sliding doors used to be mostly made of wood or aluminum – now they are usually vinyl or fiberglass. Screen doors used to always be smooth metal under ½” thick – now they are assorted shapes and many are over ½” thick, etc. To keep up with these changing conditions in customer’s homes and provide solutions for problems our dealers and customers encounter while installing pet doors, we have tried to improve or expand our product line over the years to where we now offer 10 different product models in 12 sizes with countless variations and options available.

To further that philosophy we are adding three new products to our existing line and we are releasing them to our dealers first.

The first product is fiberglass “people” doors. Many customers have beautiful old French doors they don’t want to cut into or an ornate, carved door that they would prefer not to use to install a pet door. In these and similar instances, you can replace the entire people door and install something more conducive to pet door installation. You can order the solid door, with or without a pet door installed. You can also order the door with a window lite in it. The lite can be ordered with or without blinds.

The second scenario we have seen more and more of lately is that our dealers cannot get glass from a local glass company with the cutout in it for pet door installation. We are offering two separate solutions for this.

The first option is to purchase the glass with the cutout directly from Hale and we will ship it to you for installation along with the pet door as usual. This is available in virtually any size and in either double or single pane glass. Pricing and shipping would need to be quoted for each order.

The other option for pet doors in glass doors is an “H” Bar. If you can get glass locally but they can only provide pieces without the cutout, this may be a good option for you. This allows you to order a large piece of glass for the top of the door and a smaller piece for the side of the pet door from the local glass suppliers. Using the “H” bar to connect the two pieces of glass, you can then install a pet door in the window or door as normal. The “H” Bar will come with a comp strip for the top of the pet door.

Please allow 2-3 weeks for the fiberglass door or the piece of glass. “H” bars and their hardware will ship in a similar manner to our screen stabilizer bars.

Please call 800-646-4773 or email info@halepetdoor.com for more information including pricing and shipping quotes.

We look forward to growing and expanding even more with you through these exciting new products.

To your success!

Hale Pet Door

Hale Welcomes Dealers for Training

Nick Skog of Twin Cities Pet Doors, Bill Hale of Hale Pet Door, Corey Doebber of Central MN Pet Doors, Justin Dukes of Hale Pet Door, and Tim Flannigan of Rocky Mountain Dog Guard at a recent dealer training in Canon City, Colorado

Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.

This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.

While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.

They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.

All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?

All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.

Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.

By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.

So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)

New Shopping Cart is Phase One of Our New Site

shutterstock_245683630We wanted to let you know that we are in the process of completely upgrading our website with some exciting new changes.  The first big change is the upgrades to the shopping cart on our website.

The appearance and flow are a little different but overall it is much cleaner and easier to use, especially on mobile devices such as tablets and phones which more and more of our dealers are using.

Some things to remember:

The shipping address now comes before the billing address.  Please verify that your default billing and shipping addresses are correct so the order entry will be easier going forward.  You can do this by clicking on the “manage addresses” link at the top of the page “My Account” when you are logged in.

The phone number on the shipping page can now be edited for each order without affecting the account phone number. If you’re ordering for a customer and would like to enter their phone number here in case we or FedEx need to contact them, feel free to do so.

The Dealer Discount has been abbreviated to DDxx, so that your customers do not see the discount percentage on the packing slip.

Please feel free to call or email us at info@halepetdoor.com if there are any questions or if you have any issues with our new shopping cart or any aspect of our website including the dealer dashboard.