Get Your Dealer Log-On and Streamline Your Hale Pet Door Order

If a cat can use the Dealer Portal to order Hale Pet Doors--so can you!
"It's so easy even a cat can do it" --Fido

Because we value our dealers’ business and know that you are busy and have different needs from our retail customers, we created a special portal on our website. There are two sides to the Hale Pet Door website: what the retail customer sees and the Dealer Portal.

When a dealer signs into the Dealer Portal of the Hale Pet Door website, you see different products than if you’re a retail customer. Some of the additional things you can do are:

  • Order Wholesale parts
  • Order Security Barriers
  • Order Sample Doors
  • Order In-Glass Pet Doors
  • Order Kennel Dog Doors
  • Order Storm Window Replacement Window Pet Doors

The ordering process is also different through the Dealer Portal, and you have options to help your business by:

  • Automatically receiving your dealer discount to improve your bottom line
  • Use internal P.O. numbers to track your orders
  • Use the “Ordered for” field to add your customer’s name
  • Add comments to orders for custom sizes or other special notes

The Hale Pet Door website is open 24 hours a day, seven days a week, so you can order at your convenience—not just during corporate office hours. You can develop quotes for your customers at any time of the day or night. You’ll see your customer’s price and your wholesale cost, so you can determine your profit and create an estimate for your customer.

So use your dealer log-on the next time you order a Hale Pet Door.

If you don’t yet have your log-on, call 888-293-6411 and ask for the IT Website Department, and we’ll get you set up to order through the Hale Pet Door Dealer Portal.


Raincaps and Flashing: Tips & Tricks by Bill Hale

Unique Components Set Hale Pet Door’s Wall Model Apart

While I, naturally, believe that Hale Pet Doors are the best pet doors on the market today, there are two parts that set our wall pet doors apart from the others: the flashing and the raincap.

Flashing under the tunnel keeps water out of the wall

It seems that flashing to keep water out of the wall would be a standard part of every pet door, but it ain’t necessarily so. Proper installation means good caulking around the exterior pet door frame and the house, but the flashing gives another layer of protection to keep water getting into the wall. Check out Step 15 of our online installation instructions for more detailed information.

The Hale Pet Door rain cap keeps water out of the dog door

While a good caulk seal at the top of the exterior pet door frame keeps rain and moisture from getting behind the exterior pet door frame, there are times when a little extra can help when the rain runs down the side of the house where the pet door is installed. The raincap comes standard with all wall pet doors. Generally, if the pet door is installed under a porch roof or other protected place, it’s usually not necessary to install the raincap. But if the dog door is on a wall under a roof and the homeowner regularly hoses down the house walls, it’s a good idea to install the raincap to keep the  water out of the pet door. It’s a very simple installation on the exterior pet door frame as it hooks right on top of the frame.

These two simple pieces of bent sheet metal can make a big difference in keeping moisture out of the pet door and the wall where it’s installed.

What’s your experience with these “extras” provided with Hale Pet Door wall models?

New Solution to an Old Installation Problem

Pet Door installations in French Doors are versatile and attractive

Install a Pet Door in a French Door

Installing a dog or cat door in a true French Door can be an attractive and versatile location for the pet entrance. Because the pet door can be installed at different levels from the floor, it can better fit the pet’s leg length which is great for short-legged as well as tall dogs.

Get the Glass Out

One of the most challenging parts of this installation is removing the removable molding from the door in order to remove the glass without breaking it or damaging the door. After cutting the seal of paint or varnish with a razor knife, the standard operating procedure was to pry the molding up with a putty knife until the molding could be removed. For more details see Step 7 of our Installation instructions

Use a Multi-Tool

There’s a new kid on the power tool block that makes quick work of this part of the job. The Multi-Tool is an oscillating tool with changeable heads for different purposes.

Once you determine that you have a true French Door with wood stops, you can use the Multi-Tool with a fine tooth blade to cut through the adhesive that holds the molding on the glass. Use window cleaner to keep the glass wet, so it doesn’t get scratched. After you’ve cut through that adhesive, you can carefully use the Multi-Tool along the frame side of the molding to break that adhesive seal as well.

There’s probably a myriad of ways to use this handy tool that is now readily available in a wide range of prices. Here’s a helpful article that compares several brands ProTool Reviews

Thanks to Eric Baldwin of Desert Star Pet Doors Desert Star Pet for sharing this installation tip.

If you have found a new tool (or a new way to use an old tool) to help you install pet doors, please comment below with your tip.