As was previously announced through our dealer mailings, due to continually increasing prices for shipping, tariffs, materials, and labor, we are finally having to increase some of our product prices after 4 years. We have kept as many of our products as possible at the 2016 prices but others have increased between 7-10%.

To make this transition as easy as possible for our dealers we have provided five new price lists on our website on the dealer dashboard. The price lists are available as downloadable pdfs for your use. The five lists are as follows:

• Retail Door Pricing – the content of this list has also been streamlined and new categories added

• Retail Replacement Parts Pricing – again more categories have been added to this list to make it easier to find what you are looking for

• Retail Ramp Pricing

• Retail Kennel Door Pricing

• Custom Door Size Pricing

Please visit the info section of the dealer dashboard to read or download these files. Remember you have to be logged in with your dealer account to see the dashboard link.

Additionally, we are pleased to announce that due to numerous requests from our customers and our dealers, starting on January 1, 2020, we will be offering a new option when ordering replacement flaps.

When replacing flaps on a pet door, we recommend replacing all the weather stripping and magnets as well to maintain the high quality of the Hale Pet Door. However, at times customers do not want the weather stripping or magnets replaced for various reasons. Hence, many of our dealers have ended up with a small stockpile of magnets and weather stripping and do not need them sent with each order.

Therefore, beginning in 2020, we will offer two options for replacement flaps: Replacement Flap Kits and Replacement Flaps Only. The Flap Kits will continue to be sent out with all the weather stripping and magnets they have always contained while the Flaps Only option will not have the extra parts included.

The kits will be available through the quick order process on the home page and through their own product page on the website. The flaps only option will be available through the Replacement Parts section of the website. The flaps only option is also being offered at a reduced cost to our dealers and customers when compared to the complete flap kit.

We hope these two options will help you better assist your customers going forward and we wish you continued success in all your endeavors as we start a new year together.