Due to COVID-19 our factory operations were temporarily interrupted. The Governor of Colorado has issued a new Safer at Home Order so Hale Pet Door’s manufacturing facility is reopening 4/27/2020 with extended hours and producing all orders from oldest to newest. Your order will be processed as quickly as possible in the order it is received. Thank you for your patience and understanding as we work to manufacture and ship out the backlog of orders.
ALERT – In the interest of public health and pursuant to the Executive Order #D2020017 by the Governor of Colorado for a statewide Stay At Home Order, Hale Pet Door’s manufacturing plant is closed until April 27, 2020.
Our customer service staff is working from home and answering emails as quickly as possible. We do have some limited ability to answer phone calls but if you cannot get through right away, please be patient. For the best way to contact us, please email firstname.lastname@example.org and we will respond to you as promptly as possible
If you are placing an order, the office will process it promptly and fulfill them in the order we received them when the factory returns to work.
We are very excited to notify you that we have launched a new website. The URL is the same (halepetdoor.com), but the look is totally new.
We’ve tried to make the website more mobile-friendly and responsive for use with mobile devices such as smartphones and tablets as many of you have told us that you place orders while between jobs. The site does look different depending on whether you are on desktop or mobile but should hopefully be easy for you to navigate and find what you are looking for. The information is still there it’s just in a different place.
As you peruse the website there are some pages that have not been updated yet (including the dealer dashboard), so they have the old website look. We are continuing to roll out changes over the next few weeks so those should be switching over soon.
If you find an issue on the new website, please email email@example.com and we will have IT check into it.
We hope you enjoy our new website and quickly learn the new flow of it.
We also want to let you know that we are updating the information on the site itself so if you could take a look at your dealer listing and let us know if the information is correct or if you would like updates we would appreciate it. And finally if you are scheduled to attend any tradeshows, home shows, or pet shows this fall or winter or in 2020, please let us know the details and we would love to list it on our website as well.
Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.
This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.
While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.
They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.
All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?
All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.
Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.
By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.
So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)
We wanted to let you know that we are in the process of completely upgrading our website with some exciting new changes. The first big change is the upgrades to the shopping cart on our website.
The appearance and flow are a little different but overall it is much cleaner and easier to use, especially on mobile devices such as tablets and phones which more and more of our dealers are using.
Some things to remember:
The shipping address now comes before the billing address. Please verify that your default billing and shipping addresses are correct so the order entry will be easier going forward. You can do this by clicking on the “manage addresses” link at the top of the page “My Account” when you are logged in.
The phone number on the shipping page can now be edited for each order without affecting the account phone number. If you’re ordering for a customer and would like to enter their phone number here in case we or FedEx need to contact them, feel free to do so.
The Dealer Discount has been abbreviated to DDxx, so that your customers do not see the discount percentage on the packing slip.
Please feel free to call or email us at firstname.lastname@example.org if there are any questions or if you have any issues with our new shopping cart or any aspect of our website including the dealer dashboard.
At Hale Pet Door, we greatly appreciate our dealers and realize all you do to help make our business a success. We couldn’t do it without you.
Therefore, as a token of our gratitude, we are offering FREE SHIPPING to our dealers this December. Normally our discounts cannot be combined but this discount will be in addition to your regular dealer discount.
This offer only applies to GROUND shipping and is only valid in the 48 contiguous states. And unfortunately, due to the size and variety of packages, we are not able to include ramps or security barriers in this offer. However, panels and window models are included which is an incredible value, especially on our oversize models. So if you have a customer who has been trying to decide whether or not to purchase, this may be the added incentive they need.
Again, we thank you for all you do and are looking forward to working with you for many more years.
Hale Pet Door is proud to partner with many dealers across the country to provide quality, professional installation of our pet doors for our customers. One of these dealers is The Glass Guru of Colorado Springs. This morning we were honored to host the owners Eric and Sarah Helus and their office staff and installation crew on a tour of our factory, offices, and showroom in Canon City, Colorado.
During their visit they learned about how we manufacture the pet doors as well as learning about home shows, installations, customer service, and other aspects of the pet door business.
We were pleasantly surprised after the tour was over to learn that we had been chosen as their 2017 Vendor of Year. Eric presented Bill Hale with a beautiful award to commemorate the occasion.
Thank you Eric and Sarah and all your staff for a wonderful morning and such a fine honor.
We just wanted to take a moment to say thank you to all our dealers who have purchased one of more of our dealer specials. These items are clearance merchandise, returned custom sizes, scratch and dent products or one of a kind items that we have listed on the dealer dashboard.
When we first started offering these items in May 2016 we had well over 100 items available and we continually add more to the list as items are returned by customers or for various other reasons. Most of the items available are in perfect or near perfect condition with very minor blemishes but because they don’t live up to the high quality standards of Hale Pet Door, we will not sell them again at full price. This makes a great opportunity for you, our dealers, to pass along some savings to your customers and maybe satisfy a customer who cannot afford a full price pet door.
We have been so pleased with the response to this program. To date, we have offered 183 items from all our product lines: wall, door, screen and in glass pet doors; window and panel models; frame only models; ramps; barriers; and even kennel doors. The response has been amazing and currently we have less than 60 items available. However, more are being added constantly. Remember though that these items are sold as is and are first come, first served. So if you are interested in something, call to order right away as it may not be available if you wait. And of course, you will still get your dealer discount on top of the discounted price listed on the website.
To access the Dealer Specials page, log in to our website at halepetdoor.com. Click on the link that says “Dashboard” and then pick either the tab or the window that says “Dealer Info”. The dealer specials are at the bottom of the page.
The Dealer Dashboard is up and running at HalePetDoor.com. Besides your order history, you can find all kinds of useful information for ordering and installing Hale Pet Doors.
Below the Order History tab is the Manuals tab. These documents contain product information and installation instructions for all of our pet door models.
To the right of the Manuals is the Test tab. If you want to test your knowledge of Hale Pet Door products and installations, click here.
The Videos tab contains short videos on:
How to overcome customer objections to a pet door
Customer interactions from greeting to finishing the job
Installing a wall pet door
Home Show Tips
The Photos tab has pictures that you can use in your advertising.
The Dealer Info tab has the documents that you received in your Dealer Information Packet when you first became a dealer. If you have a Custom Order, the Custom Order Pricing document is there, so you can calculate the cost for your customer any day of the week or time of day .
Here you can also access the In Glass Information Packet, Installation Tips and Tricks, Measurement and Order Forms for Ramps, Barriers, Panels and Window models.
To access your Hale Pet Door Dealer Dashboard, just log-in with your email address and password. If you’re having any trouble logging-in please feel free to call us Monday through Friday 7 am to 4 pm Mountain Time at 800-646-4773.
Valley of the Sun Pet Doors is the newest pet door installation company to become an authorized Hale Pet Door installer. Jose Garcia was an employee of Hale Pet Door for many years and recently decided to rejoin the family by opening his own pet door installation business specializing in Hale Pet Door brand dog doors including dog door installation.
Besides having many years of experience with installing pet doors, Jose has also been involved in most phases of the construction industry since the mid 1990s so he can also assist with other items related to pet door installation including moving electrical or bug lines and building ramps or stairs.
When you have your Hale Pet Door professionally installed by Jose and Valley of the Sun Pet Doors, you can be sure that Hale with its almost 30 years of experience and excellent customer service stands behind both the doggie door itself as well as the installation.
Valley of the Sun Pet Doors serves the northeast metro Phoenix area including Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree. He can serve other areas as well if needed.