As promised in the last dealer dashboard blog update, we are continuing our improvements and additions to your dashboard and account access. Some time ago we added a new tab for “Open Carts” to your account so you can easily get quotes for your customers and keep track of orders that have not yet been placed. In the past, you have had to call into the office to access your open carts for incomplete orders but now you can easily access any of these anytime you want to. Many of you have been using this feature for several months now but there have recently been some questions and some dealers who didn’t even realize it was an available feature so we have put together a webpage with detailed information about how the open carts page works.
It is with deep sadness that we announce the passing of our father, Bill Hale. He was the father of three, the grandfather of 8, and the founder, inventor and owner of Hale Pet Door.
Bill passed away peacefully in his bed on May 18th, surrounded by his daughters and grandchildren.
We will cherish his ideals and his dedication to life. He will be remembered fondly by family and friends for his tenaciousness, his creativity, and his ability to always problem-solve. His innovative mind created jobs for many people, and he has left behind a wonderful business that will continue to make pets happy around the world, both through the products themselves, and through his extensive work with pet rescue.
The Hale family has not set a date for services, due to the constraints of Covid. We will be keeping friends and family informed as the plans become more firm.
We thank you all for your sympathies and your continued support of this big project called Hale Pet Door. Each person who has been a part of our story was special to our Dad.
In lieu of flowers or gifts, our request is that donations be made in his memory to the Humane Society of Fremont County in Canon City, CO. Their website can be found here: https://www.fremonthumane.com/
We are excited to announce to all our dealers that we are updating the dealer dashboard on our website not only to comply with current internet security standards but to give you the ability to personalize it for you.
Each of our dealers now has the capability of customizing the content on “My Dashboard” to your own preferences, with what helps you the most or what you access the most often. We will be deploying this change on Wednesday evening, January 20, 2021, so if you are attempting to access the dashboard during that time you may have some difficulties.
To prepare you for this change and to provide you with a handy reference tool for future use, we have built a webpage with instructions for how to navigate and manage the new dashboard as well as screenshots giving you examples of what it will look like.
You can access the webpage by clicking on this link:
We hope you enjoy the improvements and find the new dashboard beneficial to you and your business. Look forward to more improvements and additions coming in the future. As always we welcome feedback and suggestions as to how we can make the site the most beneficial for the majority of the dealers.
Hale Pet Door is pleased to announce that we have added a new feature to our website that we hope will help both our customers and our dealers. We have added a ZIP code search functionality which will enable customers to better find the dealers who are closest to their area and provide the services they are looking for.
There is nothing more frustrating as a customer than calling around to different dealers only to find they don’t come to your area or they don’t offer the type of services you need. There is nothing more frustrating to a dealer than spending time answering phone calls and questions from potential customers who are outside of your service area or who need a type of installation that you don’t provide. With this new feature we hope to alleviate those problems as much as possible and save everyone time and frustration.
To make this feature work as well as possible for everyone we are asking for a little help from our dealers. We have all the dealers currently set to a default service area with a radius of 50 miles. However, some dealers service more, some less. And some dealers cover entire states or regions. We also have dealers who do all types of installations but some who only do in glass or only do screens or only install if you purchase a people door from them as well, etc. All these things can be quickly communicated to potential customers upfront now to give our dealers better-qualified leads.
To assist us in making your listing on our website as accurate as possible, we have created a form that you can quickly fill out online and automatically submit to us. Then we will take that information and update your listing on our website.
Please visit the online form and answer the 11 short questions regarding your company and your service area and installation types. Once you hit submit it will automatically send it to us and we will update your listing on our website.
Below you can see examples of how dealer results look with and without this extra information.
We hope you see even better results with this new feature and we always appreciate feedback or suggestions from our dealers.
Due to COVID-19 our factory operations were temporarily interrupted. The Governor of Colorado has issued a new Safer at Home Order so Hale Pet Door’s manufacturing facility is reopening 4/27/2020 with extended hours and producing all orders from oldest to newest. Your order will be processed as quickly as possible in the order it is received. Thank you for your patience and understanding as we work to manufacture and ship out the backlog of orders.
ALERT – In the interest of public health and pursuant to the Executive Order #D2020017 by the Governor of Colorado for a statewide Stay At Home Order, Hale Pet Door’s manufacturing plant is closed until April 27, 2020.
Our customer service staff is working from home and answering emails as quickly as possible. We do have some limited ability to answer phone calls but if you cannot get through right away, please be patient. For the best way to contact us, please email email@example.com and we will respond to you as promptly as possible
If you are placing an order, the office will process it promptly and fulfill them in the order we received them when the factory returns to work.
We are very excited to notify you that we have launched a new website. The URL is the same (halepetdoor.com), but the look is totally new.
We’ve tried to make the website more mobile-friendly and responsive for use with mobile devices such as smartphones and tablets as many of you have told us that you place orders while between jobs. The site does look different depending on whether you are on desktop or mobile but should hopefully be easy for you to navigate and find what you are looking for. The information is still there it’s just in a different place.
As you peruse the website there are some pages that have not been updated yet (including the dealer dashboard), so they have the old website look. We are continuing to roll out changes over the next few weeks so those should be switching over soon.
If you find an issue on the new website, please email firstname.lastname@example.org and we will have IT check into it.
We hope you enjoy our new website and quickly learn the new flow of it.
We also want to let you know that we are updating the information on the site itself so if you could take a look at your dealer listing and let us know if the information is correct or if you would like updates we would appreciate it. And finally if you are scheduled to attend any tradeshows, home shows, or pet shows this fall or winter or in 2020, please let us know the details and we would love to list it on our website as well.
Hale Pet Door is proud of our dealer network and their service to our mutual customers and we are always striving to help our dealers grow and be successful. To that end, one of the opportunities we offer is hands on training at our manufacturing facility in Canon City, Colorado. Over the years we have had many dealers come visit us to learn about our pet doors in general, to get some ideas and training for starting a new pet door installation business, and to receive hands on training in many different types of pet door installations including through doors, walls and screens, and especially, in glass installations.
This week, we were happy to host Corey Doebber from Central MN Pet Doors & Solid Results K9, Nick Skog from Twin Cities Pet Doors & Underground Fencing, and Tim Flannigan from Rocky Mountain Dog Guard. Corey and Nick have both been Hale Pet Door dealers since 2016 while Tim is researching adding pet doors to his existing underground fencing business.
While here, they worked with the owner, Bill Hale, and trainer, Justin Dukes, for hands on training with a particular focus on in glass installation since they have quite a bit of experience with other pet door installation types. The training included a tour of the manufacturing facility and information about the production of all our models. We also covered measuring and installation of through the glass pet doors and other types of installs including replacing the people door and complete glass units with the pet door installed. There were lots of questions about our products and they were grateful to have their individual questions answered as well as covering general maintenance tips for all our products.
They were also able to work with the office staff and work on some procedures and technology issues to help their businesses run better. In addition, they were able to go on site with Kevin Zimmerly of Pikes Peak Pet Doors to view an in glass installation in a real life situation at a customer’s house.
All of this will help them better serve their customers and will help them reach their goal of becoming “certified” Hale Pet Door dealers and installers. What does that mean and what could it mean for you?
All dealers enter our network at the “authorized” level by signing some paperwork and taking some informational tests. They are listed on our website as an authorized dealer and customers can reach them through the information on our Hale’s website.
Being a “certified” dealer gives you a leg up on authorized dealers. You will be listed in a different section of the dealer list for your area above all the authorized dealers with a special icon denoting your status. We also provide you with a different logo that you can use on your advertising and marketing materials indicating that you are a certified dealer. This promotion actually helps you get more calls from customers in your area above those dealers who are simply “authorized”. Additionally, if desired, we can provide an optional website, email, and phone number for your business as a certified dealer.
By inviting our dealers to visit us and learn about our systems, our products and our installation, we hope we are helping send dealers out with the tools and knowledge needed to be more successful. We are very pleased to show any of our dealers just what we are about and why we have such a high level of pride in Hale Pet Door, our products, and our customer service.
So no matter what level of dealer you are in our program, we want to help you with what your needs are. If that involves hands on training for pet door installation, consider coming to visit us in Colorado and get the personalized attention and assistance you need. (And just a side note, while the rest of the country is in a polar vortex deep freeze, it is 50 degrees here, so you can come enjoy our wonderful weather and beautiful mountain scenery while you are here.)
We wanted to let you know that we are in the process of completely upgrading our website with some exciting new changes. The first big change is the upgrades to the shopping cart on our website.
The appearance and flow are a little different but overall it is much cleaner and easier to use, especially on mobile devices such as tablets and phones which more and more of our dealers are using.
Some things to remember:
The shipping address now comes before the billing address. Please verify that your default billing and shipping addresses are correct so the order entry will be easier going forward. You can do this by clicking on the “manage addresses” link at the top of the page “My Account” when you are logged in.
The phone number on the shipping page can now be edited for each order without affecting the account phone number. If you’re ordering for a customer and would like to enter their phone number here in case we or FedEx need to contact them, feel free to do so.
The Dealer Discount has been abbreviated to DDxx, so that your customers do not see the discount percentage on the packing slip.
Please feel free to call or email us at email@example.com if there are any questions or if you have any issues with our new shopping cart or any aspect of our website including the dealer dashboard.
At Hale Pet Door, we greatly appreciate our dealers and realize all you do to help make our business a success. We couldn’t do it without you.
Therefore, as a token of our gratitude, we are offering FREE SHIPPING to our dealers this December. Normally our discounts cannot be combined but this discount will be in addition to your regular dealer discount.
This offer only applies to GROUND shipping and is only valid in the 48 contiguous states. And unfortunately, due to the size and variety of packages, we are not able to include ramps or security barriers in this offer. However, panels and window models are included which is an incredible value, especially on our oversize models. So if you have a customer who has been trying to decide whether or not to purchase, this may be the added incentive they need.
Again, we thank you for all you do and are looking forward to working with you for many more years.