Every year October is Adopt-a-Dog Month. This year, help us give more to help animals who have been adversely affected by recent natural disasters.
Many companies, rescue, celebrities, volunteers, and more are doing all they can to help both people and animals affected by hurricanes, earthquakes, wildfires and the list goes on.
Hale Pet Door is joining in by doubling our donation amount to pet rescues to 20% of the purchase price on orders using the promo code “DISASTERRESCUE2017” for the month of October
For the rest of October, if you have a rescue donation, please enter the code DISASTERRESCUE2017 in the Discount Code box on the Checkout page. We will double our donation to the rescue of your customer’s choice. Please enter the name of the pet rescue that should receive the donation in the Pet Rescue Name box on the Checkout page.
Together we can make great things happen and help save more lives.
We just wanted to take a moment to say thank you to all our dealers who have purchased one of more of our dealer specials. These items are clearance merchandise, returned custom sizes, scratch and dent products or one of a kind items that we have listed on the dealer dashboard.
When we first started offering these items in May 2016 we had well over 100 items available and we continually add more to the list as items are returned by customers or for various other reasons. Most of the items available are in perfect or near perfect condition with very minor blemishes but because they don’t live up to the high quality standards of Hale Pet Door, we will not sell them again at full price. This makes a great opportunity for you, our dealers, to pass along some savings to your customers and maybe satisfy a customer who cannot afford a full price pet door.
We have been so pleased with the response to this program. To date, we have offered 183 items from all our product lines: wall, door, screen and in glass pet doors; window and panel models; frame only models; ramps; barriers; and even kennel doors. The response has been amazing and currently we have less than 60 items available. However, more are being added constantly. Remember though that these items are sold as is and are first come, first served. So if you are interested in something, call to order right away as it may not be available if you wait. And of course, you will still get your dealer discount on top of the discounted price listed on the website.
To access the Dealer Specials page, log in to our website at halepetdoor.com. Click on the link that says “Dashboard” and then pick either the tab or the window that says “Dealer Info”. The dealer specials are at the bottom of the page.
Hale Pet Door has made some personnel changes in the last few months that you may want to be aware of.
Scott Strong is no longer the dealer coordinator and has taken a position in the manufacturing area. Any of the customer service representatives who answer the phone will be able to help you and answer your questions.
Carol is our newest customer service representative and will begin answering the phone next week. Welcome Carol!
Jan Evans is retiring effective June 30, 2017.
If you choose to email, please be sure to send requests or questions to Info@HalePetDoor.com so several of our customer service representatives will receive your email and respond to you.
Our customer service reps have attempted to contact all of our existing dealers to verify your information and see if you need anything from us. If you’ve received a message and haven’t yet had a chance to call back, please feel free to call us at 800-646-4773. If you didn’t get a call and would like to update your listing on our Locations page or request brochures, please call Monday through Friday7 am to 4 pm Mountain Time.
When we realized that having our Dealer Coordinator in our Corporate Office in Southern Colorado would streamline the system, we discovered the perfect candidate for the job was working on our manufacturing line. Liam Aguilar had been doing a great job of recruiting dealers remotely from his location in Florida . Liam is still an integral part of our dealer recruitment as he works behind the scenes creating CraigsList recruitment campaigns, managing testing and preparing contracts.
Scott Strong had been working in Hale Pet Door Manufacturing since August 2016 when Bill Hale noticed his leadership capabilities and decided to give him the opportunity to work with new and existing dealers. In January he started contacting dealer prospects and proved to be a ‘natural’ when it came to explaining the Hale Pet Door Dealer Program to prospective dealers.
Just last week, Scott attended the Handyman Matters Annual Convention in Tampa, Florida where he met many of our dealers from around the country and was able to introduce Hale Pet Door to new franchisees.
Scott has extensive construction experience and has been a Certified Fenestration Installer (windows and doors), so he can help you with your Hale Pet Door installation questions and concerns. Scott can be contacted by email at ScottS@HalePetDoor.com and phone at Hale Pet Door 800-646-4773 or cell phone 719-315-1615.
The Dealer Dashboard is up and running at HalePetDoor.com. Besides your order history, you can find all kinds of useful information for ordering and installing Hale Pet Doors.
Below the Order History tab is the Manuals tab. These documents contain product information and installation instructions for all of our pet door models.
To the right of the Manuals is the Test tab. If you want to test your knowledge of Hale Pet Door products and installations, click here.
The Videos tab contains short videos on:
How to overcome customer objections to a pet door
Customer interactions from greeting to finishing the job
Installing a wall pet door
Home Show Tips
The Photos tab has pictures that you can use in your advertising.
The Dealer Info tab has the documents that you received in your Dealer Information Packet when you first became a dealer. If you have a Custom Order, the Custom Order Pricing document is there, so you can calculate the cost for your customer any day of the week or time of day .
Here you can also access the In Glass Information Packet, Installation Tips and Tricks, Measurement and Order Forms for Ramps, Barriers, Panels and Window models.
To access your Hale Pet Door Dealer Dashboard, just log-in with your email address and password. If you’re having any trouble logging-in please feel free to call us Monday through Friday 7 am to 4 pm Mountain Time at 800-646-4773.
Hale Universal Screen Pet Door Makes Ordering Easy
When the Hale Screen Pet Door was first designed, most screen door frames were 1/2 inch thick.
As screen door manufacturers changed their designs, we began to modify the screen pet doors by cutting off one leg of the frame to accommodate thicker screen door frames. This modification required more information about where the pet door was to be installed and which side the screen and spline were located.
The Hale Universal Screen Pet Door eliminates the need for this extra information.
The Hale Universal Screen Pet Door uses spline frame on all 4 sides of the pet door – unlike the original screen pet door which used spline frame on the top and screen side and main frame on the bottom and door frame sides. The main frame has a groove which fits over the screen door frame if it’s ½ inch or less thick.
If you had a screen door frame that was over ½ inch thick, we would modify the main frame by cutting off one side or ‘leg’ of the main frame. To cut off the correct side, we had to know where the pet door was to be installed – Inside Looking Out on the Left or Right – and where the screen and spline were on the screen door – inside or outside. This has caused much confusion in the ordering process.
The Hale Universal Screen Pet Door eliminates all these details because it can be installed without modification in all screen doors. For the bottom and screen door side of the pet door, there are clips that are screwed into the pet door, and the screen and spline hold the pet door to the frame. Because our spline frame is double-sided, the screen and spline can be attached from either side – making the installation easier.
You can still order the standard Hale Screen Pet Door with main frame on the bottom and one side if your screen door is less than ½ inch thick here
Just be sure to click on the Customize button if your screen door frame is over ½ inch thick to get the new Hale Universal Screen Pet Door.
The Hale Universal Screen Pet Door is available in our 4 colors: White, Arizona Beige, Dark Bronze and Brushed Aluminum.
Screen Pet Doors sure are popular this time of year!
In fact, the Dark Bronze has been flying out the door, and we ran short of the metal to make more.
Effective June 26, Hale Pet Door Dark Bronze Screen Pet Doors will be on backorder until our shipment arrives on July 17, 2013. We’ll start building the screen pet doors as soon as the metal comes in.
Our other colors: White, Brushed Aluminum and Arizona Beige are available if you need one right away and one of those colors will work for your customer. Check them out at Hale Pet Door Screen Pet Doors
We’re sorry if this causes you or your customers any inconvenience.
Because Hale Pet Door strives to manufacture products that exceed your and your customer’s expectations, we’ve made some changes to our options.
Flaps are only available in clear heavy vinyl with stainless steel strikes attached. We had supplied opaque black and white flaps on a limited basis for a few years, but they just didn’t live up to our expectations, so we discontinued them.
The carpet for the Wall Pet Door tunnels is currently only available in our Standard higher pile medium brown and the low pile dark grey.
Valley of the Sun Pet Doors is the newest pet door installation company to become an authorized Hale Pet Door installer. Jose Garcia was an employee of Hale Pet Door for many years and recently decided to rejoin the family by opening his own pet door installation business specializing in Hale Pet Door brand dog doors including dog door installation.
Besides having many years of experience with installing pet doors, Jose has also been involved in most phases of the construction industry since the mid 1990s so he can also assist with other items related to pet door installation including moving electrical or bug lines and building ramps or stairs.
When you have your Hale Pet Door professionally installed by Jose and Valley of the Sun Pet Doors, you can be sure that Hale with its almost 30 years of experience and excellent customer service stands behind both the doggie door itself as well as the installation.
Valley of the Sun Pet Doors serves the northeast metro Phoenix area including Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree. He can serve other areas as well if needed.