Good morning to all our dealers on this cold, snowy morning. Hope the weather is nice wherever you are.
We just wanted to let you know of a change that we hope will serve you better. We have decided to extend our business hours to cover more days and more hours each day. We are now open Monday through Thursday 6:30 am to 5:30 pm (MT), Friday 6:30 am to 5 pm, and Saturday from 8 am to 4 pm. This covers all the time zones in the continental US during the majority of their business hours and helps out the dealers who are also open on Saturdays. There will be someone in the office answering the phones and emails, processing orders, etc. during these hours. However, we do have limited staffing so if your call goes to voicemail, we are probably on another line and will call you back as soon as possible. We will also have some limited factory production on Saturdays now so that rush orders as well as other orders can be processed sooner.
We continue to strive to make changes to better serve you and your customers so please let us know any feedback on our services or products that can make your lives easier.
Wishing you continued success,
Hale Pet Door