Hale Pet Door is proud to partner with many dealers across the country to provide quality, professional installation of our pet doors for our customers. One of these dealers is The Glass Guru of Colorado Springs. This morning we were honored to host the owners Eric and Sarah Helus and their office staff and installation crew on a tour of our factory, offices, and showroom in Canon City, Colorado.
During their visit they learned about how we manufacture the pet doors as well as learning about home shows, installations, customer service, and other aspects of the pet door business.
We were pleasantly surprised after the tour was over to learn that we had been chosen as their 2017 Vendor of Year. Eric presented Bill Hale with a beautiful award to commemorate the occasion.
Thank you Eric and Sarah and all your staff for a wonderful morning and such a fine honor.
We just wanted to take a moment to say thank you to all our dealers who have purchased one of more of our dealer specials. These items are clearance merchandise, returned custom sizes, scratch and dent products or one of a kind items that we have listed on the dealer dashboard.
When we first started offering these items in May 2016 we had well over 100 items available and we continually add more to the list as items are returned by customers or for various other reasons. Most of the items available are in perfect or near perfect condition with very minor blemishes but because they don’t live up to the high quality standards of Hale Pet Door, we will not sell them again at full price. This makes a great opportunity for you, our dealers, to pass along some savings to your customers and maybe satisfy a customer who cannot afford a full price pet door.
We have been so pleased with the response to this program. To date, we have offered 183 items from all our product lines: wall, door, screen and in glass pet doors; window and panel models; frame only models; ramps; barriers; and even kennel doors. The response has been amazing and currently we have less than 60 items available. However, more are being added constantly. Remember though that these items are sold as is and are first come, first served. So if you are interested in something, call to order right away as it may not be available if you wait. And of course, you will still get your dealer discount on top of the discounted price listed on the website.
To access the Dealer Specials page, log in to our website at halepetdoor.com. Click on the link that says “Dashboard” and then pick either the tab or the window that says “Dealer Info”. The dealer specials are at the bottom of the page.
The Dealer Dashboard is up and running at HalePetDoor.com. Besides your order history, you can find all kinds of useful information for ordering and installing Hale Pet Doors.
Below the Order History tab is the Manuals tab. These documents contain product information and installation instructions for all of our pet door models.
To the right of the Manuals is the Test tab. If you want to test your knowledge of Hale Pet Door products and installations, click here.
The Videos tab contains short videos on:
How to overcome customer objections to a pet door
Customer interactions from greeting to finishing the job
Installing a wall pet door
Home Show Tips
The Photos tab has pictures that you can use in your advertising.
The Dealer Info tab has the documents that you received in your Dealer Information Packet when you first became a dealer. If you have a Custom Order, the Custom Order Pricing document is there, so you can calculate the cost for your customer any day of the week or time of day .
Here you can also access the In Glass Information Packet, Installation Tips and Tricks, Measurement and Order Forms for Ramps, Barriers, Panels and Window models.
To access your Hale Pet Door Dealer Dashboard, just log-in with your email address and password. If you’re having any trouble logging-in please feel free to call us Monday through Friday 7 am to 4 pm Mountain Time at 800-646-4773.
Valley of the Sun Pet Doors is the newest pet door installation company to become an authorized Hale Pet Door installer. Jose Garcia was an employee of Hale Pet Door for many years and recently decided to rejoin the family by opening his own pet door installation business specializing in Hale Pet Door brand dog doors including dog door installation.
Besides having many years of experience with installing pet doors, Jose has also been involved in most phases of the construction industry since the mid 1990s so he can also assist with other items related to pet door installation including moving electrical or bug lines and building ramps or stairs.
When you have your Hale Pet Door professionally installed by Jose and Valley of the Sun Pet Doors, you can be sure that Hale with its almost 30 years of experience and excellent customer service stands behind both the doggie door itself as well as the installation.
Valley of the Sun Pet Doors serves the northeast metro Phoenix area including Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree. He can serve other areas as well if needed.
Eddie Coykendall, owner of Purrfect Pet Doors, a Hale Pet Door Preferred Dealer in Las Vegas, Nevada is celebrating 10 years in business starting in March 2012. And his customers are getting the presents.
To celebrate Eddie is offering 10, 10, 10. 10 years, 10% discount for 10 weeks. Any customer who calls and mentions this deal will receive 10% off the pet door and the installation labor for jobs scheduled from March 4 to May 12.
To learn more about Eddie, Purrfect Pet Doors, Hale Pet Door, dog and cat door installation, to answer any questions or to schedule an appointment, please give Eddie a call at 702-379-0609 or vist his website at www.purrfectpetdoors.com.
John Davison, former manager of the Hale Pet Door Denver franchise, has taken over as the new owner of Rocky Mountain Pet Doors. When the former owner moved to Florida, John jumped at the opportunity to own his own business while continuing to work in a field he loves.
He enjoys helping people and their pets have a better quality of life with more freedom and flexibility. He loves interacting with all the pets he meets. John has been tested and certified by Hale Pet Door as a “Certified” Hale Pet Door installer/dealer.
John has been in the construction industry for over 15 years and seen almost any situation that could arise during dog door installation or removal. He can provide installation services for pet doors as well as other related services including building stairs or decks and rewiring security systems.
John’s territory includes the Colorado Front Range from Fort Collins to Pueblo including the Denver metro area, Castle Rock, Colorado Springs, and more. If you are interested in having a pet door installed or if you just want to learn more call John at 720-470-4417 or visit his website at http://www.rockymountainpetdoors.com
Matt Wilson has taken over ownership of Mile High Dog Doors in the Denver, Colorado area. Mile High Dog Doors is an authorized installer/dealer for Hale Pet Door and can also install other brands of pet doors as needed.
Matt serves the southern end of the Denver metro area including Aurora, Greenwood Village, Parker, Lone Tree and Castle Rock.
We’re happy to announce that we have a new dealer in the Dallas, TX market.
Bill Palmer of Lone Star Dog Doors is part of the Hale Pet Door Installer/Dealer program. His home base is Ennis, TX, and he’s servicing a 70 mile radius.
As a professional in kitchen and bath remodeling, Bill has years of experience helping people to achieve their dream home. In his capacity as a home baby-proofer, he has helped make homes safe for their youngest occupants. Now, he’s installing pet doors to make the furry family members happy.
Because Hale Pet Door makes the highest quality dog doors, we’re seeking qualified installers around the country. Here’s an opportunity for self-starters with basic home remodeling skills to work for themselves and make a difference in their lives.
It’s great to get reviews—especially positive comments. But what if the rare disgruntled customer leaves a not-so-positive review online?
There are three options for dealing with negative feedback:
1. Ignore it
2. Tell the customer that he’s wrong
3. Encourage a dialogue and take the discussion offline
It’s pretty obvious that the first two options are not going to ‘win friends and influence people’. The third option is the best way to put out smoldering resentments before they turn into a wildfire of negative criticism.
Depending on the platform, you may be able to address the problem online. If you can’t respond online, it’s mandatory that you try to discover the identity of the unhappy customer and contact her to make the situation right.
When responding to a negative review online—for example: Angie’s List offers the opportunity to respond to all reviews—be sure to ask the customer to contact you so that you can make the situation right. As far as your response to the customer in the public arena it’s paramount to be respectful to the customer’s opinion. No matter how wrong you know the customer is about the situation, remember that other prospects are reading the review and if you come out swinging, your harsh words are bound to come back and hit you in the face. Once anything is put on the Internet, it’s like it’s carved in stone—it’s there forever in some form or another, so be impeccable with your words.
After you have corrected the situation, be sure to ask the customer to revamp the review to include the way you addressed their concerns.
That’s probably the easy part—correcting mistakes. The hardest part is finding those less than positive comments about your business. One way to see what people are writing about your business is by setting up Google Alerts for your company name, products and keywords. There’s a Facebook app that will do the same for Facebook posts and comments here HyperAlerts.
There are companies that work to push those noxious comments down in the search engine results, but taking care of your own Online Reputation Management (ORM) is undoubtedly the best way to find out what your customers are saying about your company while giving you the opportunity to put a positive spin on your customer service that the whole world can see.
How have you dealt with reviews or online comments about your business?
You work hard to craft the perfect messages to market your business. However, potential customers will believe their second cousin’s ex-brother-in-law’s opinion over your ad every time.
The Internet gives customers a platform to share their opinions with the whole world. This can be very scary or the opportunity of a lifetime. So, how can you use the myriad of review sites to build business?
Firstly, be sure to have your guarantee and quality control in place, so that if you do end up with a less than satisfied customer, you can rectify the situation quickly and completely. In order to be sure every customer is a satisfied customer, you might ask them to fill out a short survey of your product and service once the project is complete.
The next step is to get those deliriously happy customers to leave a review on the Internet. Because Google believes that its sites carry the highest authority, the first place you want to see reviews is on Google Places. So make sure that your business has a completed listing on Google Places. It’s free and that’s always the best price.
Angie’s List is another great place to get a review, but it’s open only to the paid membership, so the number of potential readers is smaller. There is no cost for businesses to be listed as the consumers pay for the privilege of membership.
Other places to make sure you have listing so your customers can leave a review are:
Merchant Circle (merchantcircle.com)
Yahoo! Local (local.yahoo.com)
City Search (yourcity.citysearch.com)
Yellow Book (yellowbook.com)
Yellow Bot (yellowbot.com)
You can check your listings on several of these sites by going to Yext.Com and entering your business information. They have a service that will do it for you, or you can use the information to improve your own listings for free.