Updated Hours for Hale Pet Door

Good morning to all our dealers on this cold, snowy morning. Hope the weather is nice wherever you are.

We just wanted to let you know of a change that we hope will serve you better. We have decided to extend our business hours to cover more days and more hours each day. We are now open Monday through Thursday 6:30 am to 5:30 pm (MT), Friday 6:30 am to 5 pm, and Saturday from 8 am to 4 pm. This covers all the time zones in the continental US during the majority of their business hours and helps out the dealers who are also open on Saturdays. There will be someone in the office answering the phones and emails, processing orders, etc. during these hours. However, we do have limited staffing so if your call goes to voicemail, we are probably on another line and will call you back as soon as possible. We will also have some limited factory production on Saturdays now so that rush orders as well as other orders can be processed sooner.

We continue to strive to make changes to better serve you and your customers so please let us know any feedback on our services or products that can make your lives easier.

Wishing you continued success,

Hale Pet Door


Update about Installation Packets

Just a quick update about the drill bits in our packets for our pet door installations. We have learned that most of our dealers and many of our customers were not using the drill bits and were throwing them away. Most of the dealers have their own tools they like to use and the customers who were doing their own dog door installations also had their own tools including drill bits sets. Therefore, to conserve resources and prevent unnecessary waste, we have decided to discontinue including drill bits in our installation packets. You may still see installation instructions that say it is included until we use up our supply of installation booklets but we will be updating our instructions soon. If you would like some drill bits to have on hand, please send us an email at info@halepetdoor.com or give us a call at 719-269-7400 and we will be happy to send you a supply to have on hand for your customers or installers.