New Feature Added to Our Website to Help Customers and Dealers

Hale Pet Door is pleased to announce that we have added a new feature to our website that we hope will help both our customers and our dealers.  We have added a ZIP code search functionality which will enable customers to better find the dealers who are closest to their area and provide the services they are looking for.

There is nothing more frustrating as a customer than calling around to different dealers only to find they don’t come to your area or they don’t offer the type of services you need.  There is nothing more frustrating to a dealer than spending time answering phone calls and questions from potential customers who are outside of your service area or who need a type of installation that you don’t provide.  With this new feature we hope to alleviate those problems as much as possible and save everyone time and frustration.

To make this feature work as well as possible for everyone we are asking for a little help from our dealers.  We have all the dealers currently set to a default service area with a radius of 50 miles.  However, some dealers service more, some less.  And some dealers cover entire states or regions.  We also have dealers who do all types of installations but some who only do in glass or only do screens or only install if you purchase a people door from them as well, etc.  All these things can be quickly communicated to potential customers upfront now to give our dealers better-qualified leads.

To assist us in making your listing on our website as accurate as possible, we have created a form that you can quickly fill out online and automatically submit to us.  Then we will take that information and update your listing on our website.  

Please visit the online form and answer the 11 short questions regarding your company and your service area and installation types.  Once you hit submit it will automatically send it to us and we will update your listing on our website.

Below you can see examples of how dealer results look with and without this extra information.

We hope you see even better results with this new feature and we always appreciate feedback or suggestions from our dealers.

Getting Custom Size Pricing Quotes For Your Customers

Hale Pet Door prides itself on having 12 standard sizes that work for the majority of installations and pets but, we also realize that there are many situations where a custom size pet door is an absolute necessity. Therefore, we are always happy to provide you with custom sizing of pet doors as required for your jobs. We also realize that custom size orders take a bit more effort so we have tried to streamline the process as much as possible for our dealers. We provide tools for you to be able to get quotes quickly and easily for your customers even if you are on the job site doing a custom measurement visit.

We have created a PDF file that can be easily accessed either through the dealer dashboard info tab or directly from the public custom size pet door page in our products section.

This PDF contains information about when you might need to consider a custom size pet door, how to measure for a custom size depending on if you are dealing with a rough opening, a tip to tip measurement, and whether you are measuring for a new pet door or an existing opening. It also contains two price charts for custom sizes based on the number of square inches either for the rough opening or the tip-to-tip.

While the price charts only list the prices for door and wall models in the PDF itself, the first column lists the size equivalent which you can use to look up pricing on our website for any model we offer. The only exception to this would be for oversize giant measurements, in which case, you will need to call or email us for assistance.

As a convenience we are providing a direct link to our custom orders page and to the custom orders PDF. You may wish to bookmark these links to make them easy to find when you are on the job site or talking to a customer.

Once you have the quote and wish to place the order, you can order the same way as you would for a standard pet door. Choose the equivalent size pet door for the product you are ordering. Add it to your cart and then add a comment with the custom size information required for your order. Make sure you label your measurements with width and height and specify what type of measurement they are: rough opening, tip to tip, flap size, etc.

Of course, we will still be available to help you with any quotes you need by phone or by email but starting with the webpage and PDF may be an advantage. To fulfill state mandated COVID-19 regulations we are rotating staff, working from home or staying home with any symptoms as a precautionary measure. This may cause a significant delay in our response times due to the current backlog of orders and our high customer volume. We appreciate your business, patience, and understanding at this time and as we all go forward.

Manufacturing Reopening

2TG08035Due to COVID-19 our factory operations were temporarily interrupted. The Governor of Colorado has issued a new Safer at Home Order so Hale Pet Door’s manufacturing facility is reopening 4/27/2020 with extended hours and producing all orders from oldest to newest. Your order will be processed as quickly as possible in the order it is received. Thank you for your patience and understanding as we work to manufacture and ship out the backlog of orders.

Take care and stay healthy,

Hale Pet Door

Temporary Factory Closure for COVID-19 Safety

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ALERT – In the interest of public health and pursuant to the Executive Order #D2020017 by the Governor of Colorado for a statewide Stay At Home Order, Hale Pet Door’s manufacturing plant is closed until April 27, 2020.

shutterstock_1118254217Our customer service staff is working from home and answering emails as quickly as possible. We do have some limited ability to answer phone calls but if you cannot get through right away, please be patient. For the best way to contact us, please email info@halepetdoor.com and we will respond to you as promptly as possible

If you are placing an order, the office will process it promptly and fulfill them in the order we received them when the factory returns to work.

Stay safe & healthy,
Hale Pet Door