Newest Dealer Dashboard Updates – Open Carts Tab

shutterstock_1848068845As promised in the last dealer dashboard blog update, we are continuing our improvements and additions to your dashboard and account access.  Some time ago we added a new tab for “Open Carts” to your account so you can easily get quotes for your customers and keep track of orders that have not yet been placed. In the past, you have had to call into the office to access your open carts for incomplete orders but now you can easily access any of these anytime you want to.  Many of you have been using this feature for several months now but there have recently been some questions and some dealers who didn’t even realize it was an available feature so we have put together a webpage with detailed information about how the open carts page works.

To keep this simple we are creating a separate webpage with instructions, screenshots, and suggestions about how to use this new open carts page.  Please visit https://www.halepetdoor.com/solutions/468-open-carts-tab-instructions to access this information.  You may also wish to bookmark it for future reference.

Again we hope you find these new features useful and look forward to more coming in the future.

Standard Security Barrier Hiatus

Hale Pet Door has been proud to offer our line of security products, ramps, and more for many years to complement our pet doors. However, we are facing unprecedented challenges in receiving materials from some of our suppliers due to the ongoing Covid-19 pandemic. This has led to materials shortages, greatly increased supplies and shipping costs, and extremely long lead times for our customers and dealers when placing orders.

Instead of passing on these increased costs to our customers, causing greater frustration due to not receiving products ordered in a timely manner, or settling for building our products with inferior materials, we have made the decision to temporarily discontinue selling our standard doghouse style barriers at this time. You can still purchase a simple security barrier if you need extra protection for accessing your pet door. However, the cedar facade for these barriers will not be available for the foreseeable future as well.

We will revisit this issue in the future and hopefully bring back the entire security barrier line when supply chains are more stable. In the meantime, if you have any questions or concerns about your pet door security, please feel free to contact us at info@halepetdoor.com and we will try to assist you with your unique situation.

An Announcement from the Hale Family

It is with deep sadness that we announce the passing of our father, Bill Hale. He was the father of three, the grandfather of 8, and the founder, inventor and owner of Hale Pet Door. 

Bill passed away peacefully in his bed on May 18th, surrounded by his daughters and grandchildren.

We will cherish his ideals and his dedication to life. He will be remembered fondly by family and friends for his tenaciousness, his creativity, and his ability to always problem-solve. His innovative mind created jobs for many people, and he has left behind a wonderful business that will continue to make pets happy around the world, both through the products themselves, and through his extensive work with pet rescue.

The Hale family has not set a date for services, due to the constraints of Covid. We will be keeping friends and family informed as the plans become more firm. 

We thank you all for your sympathies and your continued support of this big project called Hale Pet Door. Each person who has been a part of our story was special to our Dad. 

In lieu of flowers or gifts, our request is that donations be made in his memory to the Humane Society of Fremont County in Canon City, CO. Their website can be found here: https://www.fremonthumane.com/ 

With love and gratitude,

The Hale Family

Dealer Dashboard Update

We are excited to announce to all our dealers that we are updating the dealer dashboard on our website not only to comply with current internet security standards but to give you the ability to personalize it for you.  

Each of our dealers now has the capability of customizing the content on “My Dashboard” to your own preferences, with what helps you the most or what you access the most often.  We will be deploying this change on Wednesday evening, January 20, 2021, so if you are attempting to access the dashboard during that time you may have some difficulties.  

To prepare you for this change and to provide you with a handy reference tool for future use, we have built a webpage with instructions for how to navigate and manage the new dashboard as well as screenshots giving you examples of what it will look like.

You can access the webpage by clicking on this link:

https://www.halepetdoor.com/465-dealer-dashboard-information

We hope you enjoy the improvements and find the new dashboard beneficial to you and your business.  Look forward to more improvements and additions coming in the future.  As always we welcome feedback and suggestions as to how we can make the site the most beneficial for the majority of the dealers.