Hale Pet Door Dealer News

The Dealer Dashboard is up and running at HalePetDoor.com. Besides your order history, you can find all kinds of useful information for ordering and installing Hale Pet Doors.

Below the Order History tab is the Manuals tab. These documents contain product information and installation instructions for all of our pet door models.

To the right of the Manuals is the Test tab. If you want to test your knowledge of Hale Pet Door products and installations, click here.

The Videos tab contains short videos on:

How to overcome customer objections to a pet door
Customer interactions from greeting to finishing the job
Installing a wall pet door
Replacing Flaps
Home Show Tips

The Photos tab has pictures that you can use in your advertising.

The Dealer Info tab has the documents that you received in your Dealer Information Packet when you first became a dealer. If you have a Custom Order, the Custom Order Pricing document is there, so you can calculate the cost for your customer any day of the week or time of day .

Here you can also access the In Glass Information Packet, Installation Tips and Tricks, Measurement and Order Forms for Ramps, Barriers, Panels and Window models.

To access your Hale Pet Door Dealer Dashboard, just log-in with your email address and password. If you’re having any trouble logging-in please feel free to call us Monday through Friday 7 am to 4 pm Mountain Time at 800-646-4773.

Hale Universal Screen Pet Door Makes Ordering Easy

When the Hale Screen Pet Door was first designed, most screen door frames were 1/2 inch thick.

As screen door manufacturers changed their designs, we began to modify the screen pet doors by cutting off one leg of the frame to accommodate thicker screen door frames. This modification required more information about where the pet door was to be installed and which side the screen and spline were located.

The Hale Universal Screen Pet Door eliminates the need for this extra information.

Go to Hale Screen Pet Doors Customize page to see the changes in the choices.

The Hale Universal Screen Pet Door uses spline frame on all 4 sides of the pet door – unlike the original screen pet door which used spline frame on the top and screen side and main frame on the bottom and door frame sides. The main frame has a groove which fits over the screen door frame if it’s ½ inch or less thick.

If you had a screen door frame that was over ½ inch thick, we would modify the main frame by cutting off one side or ‘leg’ of the main frame. To cut off the correct side, we had to know where the pet door was to be installed – Inside Looking Out on the Left or Right – and where the screen and spline were on the screen door – inside or outside. This has caused much confusion in the ordering process.

The Hale Universal Screen Pet Door eliminates all these details because it can be installed without modification in all screen doors. For the bottom and screen door side of the pet door, there are clips that are screwed into the pet door, and the screen and spline hold the pet door to the frame. Because our spline frame is double-sided, the screen and spline can be attached from either side – making the installation easier.